Tailored Care Management Extender
DIXON SOCIAL INTERACTIVE SERVICES, INC., Greenville, NC, United States
Reporting Relationships
Reports To: Supervisory Care Manager
Position Purpose
The Care Management Extender supports the Tailored Care Management team by assisting care managers with engagement, coordination, and resource navigation activities for members. This role helps increase workforce capacity and enhances member support while operating under the direction and supervision of the assigned Care Manager. The Extender does not provide clinical services and works within the defined scope of Tailored Care Management functions.
Essential Duties and Responsibilities
Member Engagement & Support
Assist with outreach and engagement activities to help members access services
Support members in understanding care plans and appointments
Provide education on community resources and Medicaid services
Help address barriers to care such as transportation, scheduling, or communication
Care Coordination Support
Document interactions and activities in the care management system per policy
Communicate member needs and updates to the Care Manager
Support follow-up activities related to referrals and service linkage
Participate in team meetings as requested
Resource Navigation
Connect members to community-based services and supports
Provide guidance based on lived experience or community knowledge when applicable
Assist with social determinant of health needs (housing, food, employment resources)
Compliance & Collaboration
Work under the direction of the Care Manager and within delegated functions
Maintain confidentiality and comply with HIPAA and organizational policies
Ensure all activities remain within the approved extender scope
Training Requirements
Staff must maintain all trainings as required by State and Federal law and regulations.
Minimum Qualifications Required
At least 18 years of age
High school diploma or GED
Experience in behavioral health, care coordination, or case management strongly preferred
Working knowledge of Medicaid, social service systems, or community resource navigation is a plus
Strong communication and organizational skills
Ability to work well in a team-based, fast-paced environment
Commitment to equity, inclusion, and trauma-informed care
The Department expects that a range of individuals will be able to meet these qualifications, including, but not limited to:
Certified Peer Support Specialists
Community health workers (CHW), defined as individuals who have completed the NC
Community Health Worker Standardized Core Competency Training (NC CHW SCCT)
Individuals who served as Community Navigators prior to the implementation of Tailored Plans
Family Navigators, as defined by Trillium Health Resources’ approved LME/MCO in lieu of service description
Compensation and Benefits
Medical, dental, and vision insurance
Company-paid life insurance, short-term and long-term disability options
Optional supplemental plans: Critical Illness, Accident, Cancer Advocate, Hospital Cash
Paid Time Off
10 paid holidays annually, plus bereavement leave
Access to Relias Training Platform for free CEUs and professional development
Monthly employee celebrations and a formal employee recognition program
This role is ideal for compassionate professionals ready to make a tangible impact on the lives of individuals navigating complex care systems. If you're passionate about coordination, advocacy, and community-based care this is where your work will matter.
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Reports To: Supervisory Care Manager
Position Purpose
The Care Management Extender supports the Tailored Care Management team by assisting care managers with engagement, coordination, and resource navigation activities for members. This role helps increase workforce capacity and enhances member support while operating under the direction and supervision of the assigned Care Manager. The Extender does not provide clinical services and works within the defined scope of Tailored Care Management functions.
Essential Duties and Responsibilities
Member Engagement & Support
Assist with outreach and engagement activities to help members access services
Support members in understanding care plans and appointments
Provide education on community resources and Medicaid services
Help address barriers to care such as transportation, scheduling, or communication
Care Coordination Support
Document interactions and activities in the care management system per policy
Communicate member needs and updates to the Care Manager
Support follow-up activities related to referrals and service linkage
Participate in team meetings as requested
Resource Navigation
Connect members to community-based services and supports
Provide guidance based on lived experience or community knowledge when applicable
Assist with social determinant of health needs (housing, food, employment resources)
Compliance & Collaboration
Work under the direction of the Care Manager and within delegated functions
Maintain confidentiality and comply with HIPAA and organizational policies
Ensure all activities remain within the approved extender scope
Training Requirements
Staff must maintain all trainings as required by State and Federal law and regulations.
Minimum Qualifications Required
At least 18 years of age
High school diploma or GED
Experience in behavioral health, care coordination, or case management strongly preferred
Working knowledge of Medicaid, social service systems, or community resource navigation is a plus
Strong communication and organizational skills
Ability to work well in a team-based, fast-paced environment
Commitment to equity, inclusion, and trauma-informed care
The Department expects that a range of individuals will be able to meet these qualifications, including, but not limited to:
Certified Peer Support Specialists
Community health workers (CHW), defined as individuals who have completed the NC
Community Health Worker Standardized Core Competency Training (NC CHW SCCT)
Individuals who served as Community Navigators prior to the implementation of Tailored Plans
Family Navigators, as defined by Trillium Health Resources’ approved LME/MCO in lieu of service description
Compensation and Benefits
Medical, dental, and vision insurance
Company-paid life insurance, short-term and long-term disability options
Optional supplemental plans: Critical Illness, Accident, Cancer Advocate, Hospital Cash
Paid Time Off
10 paid holidays annually, plus bereavement leave
Access to Relias Training Platform for free CEUs and professional development
Monthly employee celebrations and a formal employee recognition program
This role is ideal for compassionate professionals ready to make a tangible impact on the lives of individuals navigating complex care systems. If you're passionate about coordination, advocacy, and community-based care this is where your work will matter.
#J-18808-Ljbffr