Client Services Associate
FF Inc, Baltimore, MD, United States
Overview
We’re hiring a
Client Services Associate
to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time.
Location:
Baltimore, MD
Employment Type:
Full-Time
Responsibilities
Serve as the primary point of contact for a portfolio of clients or customers
Build and maintain strong relationships through regular communication and follow-up
Support client needs including updates, service requests, and account changes
Conduct outbound check-ins to gather feedback and ensure satisfaction
Track account activity, service issues, and opportunities in the CRM
Assist with onboarding new clients to ensure a smooth transition
Coordinate with sales, operations, and support teams to resolve issues efficiently
Share product updates, promotions, and service information with clients
Prepare basic reports, notes, and account summaries as needed
Maintain a high level of professionalism, responsiveness, and organization
Qualifications
Strong communication skills and comfort working directly with clients
Organized, dependable, and able to manage multiple accounts at once
Customer-first mindset with strong problem-solving skills
Comfortable learning new systems and tools
Proactive, positive attitude and strong follow-through
Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required
What We Offer
Competitive compensation
Paid training and ongoing support
Clear growth path into Account Coordinator, Account Manager, or Customer Success roles
Supportive, collaborative team environment
Opportunities to build valuable client-facing and professional skills
Why Join Us
We believe strong client relationships drive long-term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.
#J-18808-Ljbffr
We’re hiring a
Client Services Associate
to support and strengthen relationships with our clients while ensuring a smooth, positive customer experience. This role is ideal for someone who enjoys working with people, staying organized, and helping accounts succeed over time.
Location:
Baltimore, MD
Employment Type:
Full-Time
Responsibilities
Serve as the primary point of contact for a portfolio of clients or customers
Build and maintain strong relationships through regular communication and follow-up
Support client needs including updates, service requests, and account changes
Conduct outbound check-ins to gather feedback and ensure satisfaction
Track account activity, service issues, and opportunities in the CRM
Assist with onboarding new clients to ensure a smooth transition
Coordinate with sales, operations, and support teams to resolve issues efficiently
Share product updates, promotions, and service information with clients
Prepare basic reports, notes, and account summaries as needed
Maintain a high level of professionalism, responsiveness, and organization
Qualifications
Strong communication skills and comfort working directly with clients
Organized, dependable, and able to manage multiple accounts at once
Customer-first mindset with strong problem-solving skills
Comfortable learning new systems and tools
Proactive, positive attitude and strong follow-through
Experience in customer service, client services, retail, hospitality, or account support is a plus — but not required
What We Offer
Competitive compensation
Paid training and ongoing support
Clear growth path into Account Coordinator, Account Manager, or Customer Success roles
Supportive, collaborative team environment
Opportunities to build valuable client-facing and professional skills
Why Join Us
We believe strong client relationships drive long-term success. Our Client Services Associates play a critical role in supporting customers, solving problems, and creating positive experiences. If you enjoy helping people, staying organized, and working in a role where your impact is visible, we encourage you to apply.
#J-18808-Ljbffr