Permit Technician I
City of Roanoke, Virginia, Roanoke, VA, United States
Position Overview
The City of Roanoke is seeking a Permit Technician to provide support and technical assistance in a customer service environment that creates a "one‑stop service" for citizens, contractors, developers and departments in the review of basic building, zoning and development applications and processes.
This is a non‑exempt position.
Responsibilities
Provide technical assistance and review of basic and complex building, zoning, and development applications.
Offer information and referral on planning and housing activities including the Planning Commission, Architectural Review Board, Board of Zoning Appeals, and Rental Housing Inspection Program.
Provide detailed information regarding applicable regulations and requirements for simple and complex permits to walk‑in and telephone customers.
Process applications and requests for building, zoning, and development permits, inspections and certificates/verifications such as building, zoning, development, subdivision, signs, flood plain, electrical, amusement devices, plumbing, mechanical, certificates of occupancy, cross connection, sewer lateral/connection, street opening, fire alarm/suppression, utility/commercial, storage tank, elevators, demolition and change of use.
Coordinate with other city departments and staff to deliver customer service on simple and complex projects.
Assess fees for permits and inspections and issue payment vouchers.
Coach and train other center personnel as directed.
Issue approval of selected zoning and development permit applications (minor building additions, pools, fences and decks).
Accept and forward complaints or requests regarding building, zoning and development code enforcement for investigation.
Coordinate routine applications and projects with utilities, insurance, and license providers.
Maintain relevant files, maps, and databases for reference and inspection purposes.
Manage accounts receivable when assessing permit and inspection fees.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience
High school diploma or GED supplemented with advanced training in building and development; minimum 2 years experience and demonstrated proficiency as Permit Technician I; must maintain ICC Permit Technician certification.
Language Skills
Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing. Ability to present information and respond to questions from managers, customers, and the general public.
Reasoning Ability
Ability to solve practical problems and adapt to situations with limited standardization. Ability to interpret written, oral, diagram, or schedule instructions.
Physical Demands
Regularly required to sit, use hands, reach, talk or hear; occasionally stand and walk; lift up to 25 pounds; requires vision focus adjustment.
Work Environment
Moderate noise level.
Employment Status
The City is an Equal Employment Opportunity/AA/M/F/Disability Employer.
Additional Information
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
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The City of Roanoke is seeking a Permit Technician to provide support and technical assistance in a customer service environment that creates a "one‑stop service" for citizens, contractors, developers and departments in the review of basic building, zoning and development applications and processes.
This is a non‑exempt position.
Responsibilities
Provide technical assistance and review of basic and complex building, zoning, and development applications.
Offer information and referral on planning and housing activities including the Planning Commission, Architectural Review Board, Board of Zoning Appeals, and Rental Housing Inspection Program.
Provide detailed information regarding applicable regulations and requirements for simple and complex permits to walk‑in and telephone customers.
Process applications and requests for building, zoning, and development permits, inspections and certificates/verifications such as building, zoning, development, subdivision, signs, flood plain, electrical, amusement devices, plumbing, mechanical, certificates of occupancy, cross connection, sewer lateral/connection, street opening, fire alarm/suppression, utility/commercial, storage tank, elevators, demolition and change of use.
Coordinate with other city departments and staff to deliver customer service on simple and complex projects.
Assess fees for permits and inspections and issue payment vouchers.
Coach and train other center personnel as directed.
Issue approval of selected zoning and development permit applications (minor building additions, pools, fences and decks).
Accept and forward complaints or requests regarding building, zoning and development code enforcement for investigation.
Coordinate routine applications and projects with utilities, insurance, and license providers.
Maintain relevant files, maps, and databases for reference and inspection purposes.
Manage accounts receivable when assessing permit and inspection fees.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications
Education and/or Experience
High school diploma or GED supplemented with advanced training in building and development; minimum 2 years experience and demonstrated proficiency as Permit Technician I; must maintain ICC Permit Technician certification.
Language Skills
Ability to read and interpret documents such as laws, policies, regulations, safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to inquiries orally and in writing. Ability to present information and respond to questions from managers, customers, and the general public.
Reasoning Ability
Ability to solve practical problems and adapt to situations with limited standardization. Ability to interpret written, oral, diagram, or schedule instructions.
Physical Demands
Regularly required to sit, use hands, reach, talk or hear; occasionally stand and walk; lift up to 25 pounds; requires vision focus adjustment.
Work Environment
Moderate noise level.
Employment Status
The City is an Equal Employment Opportunity/AA/M/F/Disability Employer.
Additional Information
This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
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