Application System Support
Jobs via Dice, Honolulu, HI, United States
A local company in Hawaii is seeking a Business Systems Analyst to support and enhance their platforms. This role is a hybrid of Business Analysis and Application Support, serving as a key liaison between business units, technical teams, and external vendors. Candidates may come from a traditional Business Analyst experience or from a Tier 2-3 Help Desk or Application Support experience, provided they have experience supporting enterprise applications and working directly with business stakeholders. This role requires comfort operating in a regulated, fast-paced production support environment with on-call responsibilities. If you are interested, please apply and one of our recruiter will reach out to you.
Responsibilities
Act as the primary liaison for day-to-day operational support of the company's systems, including production issues, monitoring, and system analytics.
Lead troubleshooting efforts for high-priority and high-severity production issues, coordinating with internal teams and external vendors.
Provide Tier 3 application support for complex system and customer issues, including vendor escalations.
Support application releases, including testing coordination, issue tracking, implementation, and post-release validation.
Gather, analyze, and document business and system requirements from multiple business units.
Maintain and update application documentation, including business processes, system workflows, and integration diagrams.
Run reports and analyze data to identify trends, discrepancies, and opportunities for system and process improvement.
Configure system parameters to support new products, services, enhancements, and security updates.
Develop and maintain training materials such as user guides and cheat sheets; deliver training to internal teams as needed.
Ensure systems remain compliant with regulatory, risk, and audit requirements, including participation in remediation efforts.
Participate in a 24x7 on‑call rotation for high‑severity production issues.
Support and manage smaller projects, enhancements, and release transitions from implementation through operations.
Qualifications
Candidates from a Tier 2-3 Help Desk or Application Support experience are encouraged to apply if they have experience supporting applications and working directly with business users.
Experience in a Business Analyst and/or Application Support role, with strong exposure to production support and operations.
Experience supporting client‑server or SaaS applications in a regulated or enterprise environment.
Proven ability to troubleshoot complex application issues and coordinate resolution across technical teams and vendors.
Excellent communication skills with the ability to translate between business, technical, and vendor teams.
Ability to manage multiple priorities in a fast‑paced, production support environment.
Job Type & Location
Contract to Hire position based out of Honolulu, HI.
Pay And Benefits
The pay range for this position is $35.00 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Honolulu, HI.
Application Deadline
This position is anticipated to close on May 8, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Act as the primary liaison for day-to-day operational support of the company's systems, including production issues, monitoring, and system analytics.
Lead troubleshooting efforts for high-priority and high-severity production issues, coordinating with internal teams and external vendors.
Provide Tier 3 application support for complex system and customer issues, including vendor escalations.
Support application releases, including testing coordination, issue tracking, implementation, and post-release validation.
Gather, analyze, and document business and system requirements from multiple business units.
Maintain and update application documentation, including business processes, system workflows, and integration diagrams.
Run reports and analyze data to identify trends, discrepancies, and opportunities for system and process improvement.
Configure system parameters to support new products, services, enhancements, and security updates.
Develop and maintain training materials such as user guides and cheat sheets; deliver training to internal teams as needed.
Ensure systems remain compliant with regulatory, risk, and audit requirements, including participation in remediation efforts.
Participate in a 24x7 on‑call rotation for high‑severity production issues.
Support and manage smaller projects, enhancements, and release transitions from implementation through operations.
Qualifications
Candidates from a Tier 2-3 Help Desk or Application Support experience are encouraged to apply if they have experience supporting applications and working directly with business users.
Experience in a Business Analyst and/or Application Support role, with strong exposure to production support and operations.
Experience supporting client‑server or SaaS applications in a regulated or enterprise environment.
Proven ability to troubleshoot complex application issues and coordinate resolution across technical teams and vendors.
Excellent communication skills with the ability to translate between business, technical, and vendor teams.
Ability to manage multiple priorities in a fast‑paced, production support environment.
Job Type & Location
Contract to Hire position based out of Honolulu, HI.
Pay And Benefits
The pay range for this position is $35.00 - $47.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Honolulu, HI.
Application Deadline
This position is anticipated to close on May 8, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr