School Operations Associate 2627
KIPP Texas Public Schools, Austin, TX, United States
Job Description
Every member of the Team & Family at KIPP Texas Public Schools plays a critical role in ensuring our students have the skills and confidence to pursue the paths they choose – college, career and beyond. Our educators are passionate advocates for their students and their families, working tirelessly to ensure that our students have access to opportunity. In our classrooms and across the KIPP family we embrace, honor and celebrate our differences across several characteristics that construct our unique identities in our little and big KIPPsters. We are especially committed to attracting and developing individuals who share the life experiences of our students because we believe the best work we do is grounded in the realities and experiences of our families and KIPPsters.
The School Operations Team is focused on creating the conditions by which our schools can thrive by successfully driving attendance, enrollment, and school-wide systems; leading safety and crisis management; and providing exemplary customer service for students, families and staff members.
The School Operations Associate (SOA) is a school-based position that ensures students, families, and staff have the information and resources they need to succeed. The SOA supports the day-to-day operations procedures that allow the school to run efficiently and effectively.
Role Responsibilities
Assists with the implementation of day-to-day school based operations policies and procedures
Implements daily school-wide procedures such as arrival, lunch, and dismissal
Captures all transportation changes from families
Supports with school based strategies to ensure kids are in seats every day and year over year
Supports families in completion of registration documents
Supports school events and activities as assigned
Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
Documents all attendance changes and corrects attendance data in student information system
Ensures clear and effective communications with all community members and stakeholders
Ensures all family facing materials are readily available
Schedules family meetings with appropriate team members
Manages all phone calls coming into the school
Manages all visitors coming into the school and completes check-in through Raptor
Prepares and sends school specific family communication
Maintains the front office and all family-facing systems
Qualifications
Required Education and Experience
Bilingual: English and Spanish required
Competency and Skills
Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
Bilingual; English & Spanish required
Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
Team player with strong interpersonal and stakeholder management and relationship building skills
Ability to be calm under pressure, especially in difficult conversations with parents and staff
Desire to continuously learn and evolve as a professional
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The person in this position needs to be able to move about inside and outside the school throughout the workday.
The candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the Region.
Additional Requirements
Reliable transportation is needed for travel between campuses
Ability to maintain emotional control under stress.
Work with frequent interruptions.
Work Environment
Reports to school site Monday-Friday.
Typical school environment with frequent interruptions.
Travel Requirements
Minimal travel; may travel to other school sites or regional offices for professional learning or meetings.
What We Bring to the Table
Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
Competitive vacation and flexible paid time off (PTO) policies.
Paid family leave.
Flexible spending account or high-yield HSA.
Employee assistance programs.
KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.
EEO Statement
KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability.
Any individual needing assistance in making an application for any opening should contact the Talent Team.
Federal law statement
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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Every member of the Team & Family at KIPP Texas Public Schools plays a critical role in ensuring our students have the skills and confidence to pursue the paths they choose – college, career and beyond. Our educators are passionate advocates for their students and their families, working tirelessly to ensure that our students have access to opportunity. In our classrooms and across the KIPP family we embrace, honor and celebrate our differences across several characteristics that construct our unique identities in our little and big KIPPsters. We are especially committed to attracting and developing individuals who share the life experiences of our students because we believe the best work we do is grounded in the realities and experiences of our families and KIPPsters.
The School Operations Team is focused on creating the conditions by which our schools can thrive by successfully driving attendance, enrollment, and school-wide systems; leading safety and crisis management; and providing exemplary customer service for students, families and staff members.
The School Operations Associate (SOA) is a school-based position that ensures students, families, and staff have the information and resources they need to succeed. The SOA supports the day-to-day operations procedures that allow the school to run efficiently and effectively.
Role Responsibilities
Assists with the implementation of day-to-day school based operations policies and procedures
Implements daily school-wide procedures such as arrival, lunch, and dismissal
Captures all transportation changes from families
Supports with school based strategies to ensure kids are in seats every day and year over year
Supports families in completion of registration documents
Supports school events and activities as assigned
Makes daily attendance calls based on guidance from Attendance and PEIMS Specialist
Documents all attendance changes and corrects attendance data in student information system
Ensures clear and effective communications with all community members and stakeholders
Ensures all family facing materials are readily available
Schedules family meetings with appropriate team members
Manages all phone calls coming into the school
Manages all visitors coming into the school and completes check-in through Raptor
Prepares and sends school specific family communication
Maintains the front office and all family-facing systems
Qualifications
Required Education and Experience
Bilingual: English and Spanish required
Competency and Skills
Unwavering commitment to the KIPP Texas mission, core values and willingness to go above and beyond to meet the needs of KIPP Texas students, families, and staff
Bilingual; English & Spanish required
Sense of humility, customer service mindset, and shows urgency and the ability to proactively solve problems and make decisions quickly
Strong communication and time management skills; ability to effectively backwards plan, juggle multiple priorities with great attention to detail, and deliver consistent and timely results
Team player with strong interpersonal and stakeholder management and relationship building skills
Ability to be calm under pressure, especially in difficult conversations with parents and staff
Desire to continuously learn and evolve as a professional
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The person in this position needs to be able to move about inside and outside the school throughout the workday.
The candidate is expected to attend conferences, meetings and training sessions both virtually and in person within the Region.
Additional Requirements
Reliable transportation is needed for travel between campuses
Ability to maintain emotional control under stress.
Work with frequent interruptions.
Work Environment
Reports to school site Monday-Friday.
Typical school environment with frequent interruptions.
Travel Requirements
Minimal travel; may travel to other school sites or regional offices for professional learning or meetings.
What We Bring to the Table
Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
Competitive vacation and flexible paid time off (PTO) policies.
Paid family leave.
Flexible spending account or high-yield HSA.
Employee assistance programs.
KIPP also offers the following employee-paid benefits: legal plans, LifeLock identity protection, life insurance and disability insurance.
EEO Statement
KIPP Texas is an Equal Opportunity Employer. KIPP Texas ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation, or disability.
Any individual needing assistance in making an application for any opening should contact the Talent Team.
Federal law statement
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job duties. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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