Patient Access Representative - Elite Sports Complex
Essentia Health, Duluth, MN, United States
Job Description: This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. It interviews and obtains demographic and financial information from patients or their representatives through face‑to‑face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. The role serves as a liaison between patients and Virtual Patient Registration Representatives and Patient Schedulers, completing patient checkout, scheduling follow‑up appointments per the physician’s order, and providing patients with cost estimates and itineraries for upcoming appointments.
Key Responsibilities
Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
Performs point of service data collection, including identifying and collecting patient co‑payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue
Maintains all assigned work queues according to supervisor’s instructions and guidance
Interacts positively and in a caring manner with patients, co‑workers, and others to provide highest level of customer service
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
Sanitizes registration equipment between each use and restocks basic supplies
Other clerical duties as assigned
Education & Qualifications
Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date
Employee Benefits
At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options tailored to your needs. We offer a 401(k) plan with employer contributions, training, tuition reimbursement, and educational programs. Flexible scheduling, generous time off, and wellness resources focus on your physical, mental, and emotional health. Benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
Job Location
Elite Sports Complex
Shift
Day Rotation (United States of America)
Shift Start/End: 6:45 AM / 5:00 PM
Hours Per Pay Period: 80
Compensation Range: $17.63 - $26.45 / hour
Other Details
FTE: 1
Weekends: NO
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Key Responsibilities
Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision
Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary
Performs point of service data collection, including identifying and collecting patient co‑payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co‑payments to ensure accurate accounting of revenue
Maintains all assigned work queues according to supervisor’s instructions and guidance
Interacts positively and in a caring manner with patients, co‑workers, and others to provide highest level of customer service
Answers incoming phone calls, schedules appointments, and refers to clinical team as needed
Sanitizes registration equipment between each use and restocks basic supplies
Other clerical duties as assigned
Education & Qualifications
Previous Patient Access Representative or Patient Scheduler experience
Completion of Healthcare Business Insight’s Patient Access 2nd Level Certification Program within six months of hire date
Employee Benefits
At Essentia Health, we’re committed to supporting your well‑being, growth, and work‑life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options tailored to your needs. We offer a 401(k) plan with employer contributions, training, tuition reimbursement, and educational programs. Flexible scheduling, generous time off, and wellness resources focus on your physical, mental, and emotional health. Benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
Job Location
Elite Sports Complex
Shift
Day Rotation (United States of America)
Shift Start/End: 6:45 AM / 5:00 PM
Hours Per Pay Period: 80
Compensation Range: $17.63 - $26.45 / hour
Other Details
FTE: 1
Weekends: NO
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