Clinic/Practice Assistant, Joint Center
Mass General Brigham, Newton, MA, United States
Site
Newton-Wellesley Hospital, 2000 Washington Street, Newton, MA
About Us
Mass General Brigham is a wide-ranging not-for-profit organization supporting patient care, research, teaching, and community service. The Medical Group delivers high quality, low-cost community-based ambulatory care across Massachusetts, New Hampshire, and Maine.
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check‑in, check‑out (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.
Essential Functions
Perform routine administrative and clerical duties related to clinical services or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
Acts as Super User for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Provides functional guidance to Office and Practice Assistants.
In conjunction with Supervisor oversees daily activities of practice staff.
May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Qualifications
Education
High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Experience
Office experience 3-5 years required.
Additional Job Details
Full-time, 40-hour Clinic/Practice Assistant. Monday‑Friday 7:30 am to 4:00 pm. Clinics located at 2000 Washington Street, Newton.
Knowledge, Skills and Abilities
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing, and faxing.
Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate.
Communicates effectively in writing and orally with appropriate audience.
Understands written sentences and paragraphs in work related documents, to correspond and communicate clearly and effectively (including composing/editing e‑mail, memos, letters), and to take complete and accurate messages.
Manages one’s own time and the time of others.
Organized with good time‑management skills to handle multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.
Location and Working Conditions
Remote Type: Onsite
Work Location: 2000 Washington Street, Newton
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Compensation
Pay Range: $19.37 - $27.71 per Hour
EEO Statement
4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. When reasonable accommodation is required, applicants may contact Human Resources at (857)-282-7642.
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Newton-Wellesley Hospital, 2000 Washington Street, Newton, MA
About Us
Mass General Brigham is a wide-ranging not-for-profit organization supporting patient care, research, teaching, and community service. The Medical Group delivers high quality, low-cost community-based ambulatory care across Massachusetts, New Hampshire, and Maine.
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check‑in, check‑out (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.
Essential Functions
Perform routine administrative and clerical duties related to clinical services or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
Acts as Super User for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.
Provides functional guidance to Office and Practice Assistants.
In conjunction with Supervisor oversees daily activities of practice staff.
May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Qualifications
Education
High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No.
Experience
Office experience 3-5 years required.
Additional Job Details
Full-time, 40-hour Clinic/Practice Assistant. Monday‑Friday 7:30 am to 4:00 pm. Clinics located at 2000 Washington Street, Newton.
Knowledge, Skills and Abilities
Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing, and faxing.
Ability to use phone system and manage non‑routine phone calls and solve routine issues as appropriate.
Communicates effectively in writing and orally with appropriate audience.
Understands written sentences and paragraphs in work related documents, to correspond and communicate clearly and effectively (including composing/editing e‑mail, memos, letters), and to take complete and accurate messages.
Manages one’s own time and the time of others.
Organized with good time‑management skills to handle multiple tasks effectively, follow established protocols, and work within systems.
Ability to proofread and edit written documents.
Location and Working Conditions
Remote Type: Onsite
Work Location: 2000 Washington Street, Newton
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Compensation
Pay Range: $19.37 - $27.71 per Hour
EEO Statement
4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. When reasonable accommodation is required, applicants may contact Human Resources at (857)-282-7642.
#J-18808-Ljbffr