Patient Administrative Specialist II, Oncology Clinics - Pleasanton
Stanford Health Care, Castro Valley, CA, United States
1.0 FTE Full time Day – 08 Hour
Job ID: R2655394
Location: 107184033 Oncology Clinic Pleasanton Administrative Support, PLEASANTON, 5725 W Las Positas Blvd, California.
Pay: $32.56 – $36.66 per hour (salary will be set based on equity, experience, education, specialty, and training).
Overview
The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.
What You Will Do
Primary Function:
Proficiency of level I skills and performs the following tasks.
Patient Interaction and Registration:
Greet patients, complete registration check‑in and check‑out, verify insurance information, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Seek, identify, and resolve simple escalations, provide service recovery where appropriate, and elevate complex issues as defined by clinic specific pathways.
Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Administrative Tasks and Documentation:
Handle a significant volume of inbound and outbound patient calls, efficiently take and route messages, and manage patient correspondence.
Manage faxes, mail, file documentation, and maintain databases.
Process forms and utilize phone and electronic medical records systems.
Orientation:
Welcome and orient new PAS staff members to best practices.
Communication and Coordination:
Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs with providers.
Specialized Functions (choose one or more):
Medication prior authorization
Specialized data collection & coordination
Cross‑trained to support multiple providers, services, and/or departments
Surgery/procedure scheduling
New patient coordination
Education Qualifications
High School Diploma or GED.
Experience Qualifications
At least one (1) year of related healthcare experience (including external experience).
Required Knowledge, Skills and Abilities
Knowledge:
Windows‑based office software, computers, and operating systems.
Basic medical terminology.
Skills:
Strong written and phone/verbal communication skills.
Phone skills, including familiarity with complex or multi‑line phone systems.
Strong time management and organizational skills.
Problem solving and ability to manage multiple priorities.
Abilities:
Active listening to patients and colleagues.
Provide exceptional patient experience by empathizing with patients.
Adjust communications to fit the needs and level of understanding of the receiver.
Exercise calmness in stressful situations.
Assist with welcoming and orienting new PAS staff members.
Demonstrate exemplary customer service and act as a liaison between front and back office.
Acquire and develop departmental expertise.
Physical Demands and Work Conditions
Frequent sitting.
Occasional walking.
Occasional standing.
Seldom bending, kneeling, crawling.
Occasional pushing and pulling.
Occasional reaching (above shoulder level).
Seldom twisting and turning (neck and waist).
Lifting
Occasional lifting of 0–10 lbs.
Lifting of 11–20 lbs. to 0 in height.
Lifting of 21–30 lbs. to 0 in height.
Lifting of 31–40 lbs. to 0 in height.
Lifting of 40+ lbs. to 0 in height.
Working Environment
Office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
Blood Borne Pathogens
Category III – tasks that involve no exposure to blood, body fluids or tissues; Category I tasks that are not a condition of employment.
Commitment to Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for patients and families.
All employees adopt and execute C‑I‑CARE standards for patients, families, and each other.
Execute against three experience pillars: Know Me, Show Me the Way, Coordinate for Me.
Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including employment. SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or the perception of any of the above. People of all genders, racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
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Job ID: R2655394
Location: 107184033 Oncology Clinic Pleasanton Administrative Support, PLEASANTON, 5725 W Las Positas Blvd, California.
Pay: $32.56 – $36.66 per hour (salary will be set based on equity, experience, education, specialty, and training).
Overview
The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic. The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.
What You Will Do
Primary Function:
Proficiency of level I skills and performs the following tasks.
Patient Interaction and Registration:
Greet patients, complete registration check‑in and check‑out, verify insurance information, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Seek, identify, and resolve simple escalations, provide service recovery where appropriate, and elevate complex issues as defined by clinic specific pathways.
Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Administrative Tasks and Documentation:
Handle a significant volume of inbound and outbound patient calls, efficiently take and route messages, and manage patient correspondence.
Manage faxes, mail, file documentation, and maintain databases.
Process forms and utilize phone and electronic medical records systems.
Orientation:
Welcome and orient new PAS staff members to best practices.
Communication and Coordination:
Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Communicate scheduling preferences and urgent needs with providers.
Specialized Functions (choose one or more):
Medication prior authorization
Specialized data collection & coordination
Cross‑trained to support multiple providers, services, and/or departments
Surgery/procedure scheduling
New patient coordination
Education Qualifications
High School Diploma or GED.
Experience Qualifications
At least one (1) year of related healthcare experience (including external experience).
Required Knowledge, Skills and Abilities
Knowledge:
Windows‑based office software, computers, and operating systems.
Basic medical terminology.
Skills:
Strong written and phone/verbal communication skills.
Phone skills, including familiarity with complex or multi‑line phone systems.
Strong time management and organizational skills.
Problem solving and ability to manage multiple priorities.
Abilities:
Active listening to patients and colleagues.
Provide exceptional patient experience by empathizing with patients.
Adjust communications to fit the needs and level of understanding of the receiver.
Exercise calmness in stressful situations.
Assist with welcoming and orienting new PAS staff members.
Demonstrate exemplary customer service and act as a liaison between front and back office.
Acquire and develop departmental expertise.
Physical Demands and Work Conditions
Frequent sitting.
Occasional walking.
Occasional standing.
Seldom bending, kneeling, crawling.
Occasional pushing and pulling.
Occasional reaching (above shoulder level).
Seldom twisting and turning (neck and waist).
Lifting
Occasional lifting of 0–10 lbs.
Lifting of 11–20 lbs. to 0 in height.
Lifting of 21–30 lbs. to 0 in height.
Lifting of 31–40 lbs. to 0 in height.
Lifting of 40+ lbs. to 0 in height.
Working Environment
Office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
Blood Borne Pathogens
Category III – tasks that involve no exposure to blood, body fluids or tissues; Category I tasks that are not a condition of employment.
Commitment to Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for patients and families.
All employees adopt and execute C‑I‑CARE standards for patients, families, and each other.
Execute against three experience pillars: Know Me, Show Me the Way, Coordinate for Me.
Equal Opportunity Employer
Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non‑discrimination in all of its policies and practices, including employment. SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, disability, or the perception of any of the above. People of all genders, racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
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