Customer Service Representative
TEKsystems, Albany, NY, United States
We are hiring immediately for 6 Customer Service Representatives...
Hybrid schedule! 4 days remote, 1 day on site work
The Call Center Customer Service Representative - Provider Services
The role provides telephone-based support to healthcare providers using online business applications related to claims processing, eligibility verification, web-enabled self-services, and technical inquiries.
Key Responsibilities
Respond to inbound provider inquiries routed through the CSC Call Center in a professional and courteous manner.
Provide telephone assistance to providers utilizing online business applications, including claims, eligibility, and web-based self-service tools.
Accurately record, track, and monitor call details, issues, and resolutions using the designated call tracking/CRM system.
Monitor open tickets to ensure appropriate follow-up, assignment, and escalation in accordance with established procedures.
Utilize training materials, scripts, and documented procedures to support consistent and accurate responses to inquiries.
Process provider requests using various tools and technologies, including desktop faxing, web self-help resources, and Interactive Voice Response (IVR) systems.
Perform follow-up communications such as returning phone messages, disseminating faxes, sending mail documentation, and other related correspondence under direct supervision.
Job Type & Location
This is a Contract to Hire position based out of Albany, NY.
Pay and Benefits
The pay range for this position is
$18.00 - $18.00/hr .
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Albany, NY.
Application Deadline
This position is anticipated to close on May 1, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr
Hybrid schedule! 4 days remote, 1 day on site work
The Call Center Customer Service Representative - Provider Services
The role provides telephone-based support to healthcare providers using online business applications related to claims processing, eligibility verification, web-enabled self-services, and technical inquiries.
Key Responsibilities
Respond to inbound provider inquiries routed through the CSC Call Center in a professional and courteous manner.
Provide telephone assistance to providers utilizing online business applications, including claims, eligibility, and web-based self-service tools.
Accurately record, track, and monitor call details, issues, and resolutions using the designated call tracking/CRM system.
Monitor open tickets to ensure appropriate follow-up, assignment, and escalation in accordance with established procedures.
Utilize training materials, scripts, and documented procedures to support consistent and accurate responses to inquiries.
Process provider requests using various tools and technologies, including desktop faxing, web self-help resources, and Interactive Voice Response (IVR) systems.
Perform follow-up communications such as returning phone messages, disseminating faxes, sending mail documentation, and other related correspondence under direct supervision.
Job Type & Location
This is a Contract to Hire position based out of Albany, NY.
Pay and Benefits
The pay range for this position is
$18.00 - $18.00/hr .
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Albany, NY.
Application Deadline
This position is anticipated to close on May 1, 2026.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr