Patient Access Representative | 40hrs/week
Sanford Health, Rapid City, SD, United States
Facility
Black Hills Surg Hosp
Location
Rapid City, SD
Address
216 Anamaria Dr, Rapid City, SD 57701, USA
Shift
8 Hours - Day Shifts
Job Schedule
Full time
Weekly Hours
40.00
Salary Range
\$16.25 - \$23.00
Department Details
Day shift 4:15am-12:45pm, Monday - Friday (shift start and end time may vary due to scheduled surgeries), with an occasional Saturday from 7:00am-12:00pm
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will create a welcoming and safe environment, either on the phone or in the clinic, and help create a positive patient experience. Apply today to learn more about the opportunities available to grow your career at Sanford.
Registration
Greet patients and verify demographics
Create, scan, and route documents or electronic forms
Inform patients about documents and capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
Work with nursing team and providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedules
Obtain and coordinate referrals and conduct pre-authorization
Arrange interpreter services
Check patients in and out
Operate multi-line phone system
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
Additional Duties May Include
Preparation and coordination of charts
Organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits and health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Make reminder calls for appointments
Hospital admission support
General office duties, such as making copies or sending faxes
Qualifications
High school diploma or equivalent preferred; post-secondary education helpful. One year of work experience, preferably in a medical office setting, is required. Medical terminology helpful; customer service skills essential. Six months of customer service experience desired. Some locations may require BLS certification.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, benefits include health, dental, vision, and life insurance; a 401(k) retirement plan; work/life balance benefits; and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
EEO Statement
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or send an email to talent@sanfordhealth.org. Sanford has a Drug‑Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Job Function
Revenue Cycle
Req Number
R-0257508
Featured
No
#J-18808-Ljbffr
Black Hills Surg Hosp
Location
Rapid City, SD
Address
216 Anamaria Dr, Rapid City, SD 57701, USA
Shift
8 Hours - Day Shifts
Job Schedule
Full time
Weekly Hours
40.00
Salary Range
\$16.25 - \$23.00
Department Details
Day shift 4:15am-12:45pm, Monday - Friday (shift start and end time may vary due to scheduled surgeries), with an occasional Saturday from 7:00am-12:00pm
Job Summary
Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will create a welcoming and safe environment, either on the phone or in the clinic, and help create a positive patient experience. Apply today to learn more about the opportunities available to grow your career at Sanford.
Registration
Greet patients and verify demographics
Create, scan, and route documents or electronic forms
Inform patients about documents and capture signatures on necessary paperwork
Establish and assign financial responsibility and assist with arrangements while adhering to appropriate policies and procedures
Collect co-payments, pre-payments, and payments on account balances
Work through the registration work queue to address and resolve registration errors or denied insurance claims
Scheduling
Work with nursing team and providers to coordinate and schedule appointments to meet patient needs and coordinate provider schedules
Obtain and coordinate referrals and conduct pre-authorization
Arrange interpreter services
Check patients in and out
Operate multi-line phone system
Resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers
Additional Duties May Include
Preparation and coordination of charts
Organize supporting provider documents
Initiate and collaborate on patient financial assistance
Track patient visits and health information management on patient accounts
Compile, distribute, administer, and score assessments
Coordinate Telemed appointments
Make reminder calls for appointments
Hospital admission support
General office duties, such as making copies or sending faxes
Qualifications
High school diploma or equivalent preferred; post-secondary education helpful. One year of work experience, preferably in a medical office setting, is required. Medical terminology helpful; customer service skills essential. Six months of customer service experience desired. Some locations may require BLS certification.
Benefits
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, benefits include health, dental, vision, and life insurance; a 401(k) retirement plan; work/life balance benefits; and a generous time‑off package to maintain a healthy home‑work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits.
EEO Statement
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1‑877‑673‑0854 or send an email to talent@sanfordhealth.org. Sanford has a Drug‑Free Workplace Policy. An accepted offer will require a drug screen and pre‑employment background screening as a condition of employment.
Job Function
Revenue Cycle
Req Number
R-0257508
Featured
No
#J-18808-Ljbffr