Dispatch Coordinator
DHL Supply Chain, Livonia, MI, United States
HL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
Position
Dispatch Coordinator
Shift
Monday-Friday 9am-5:30pm
Pay
$22/hour
Core Responsibilities
Assisting the Account Management team with order creation and data entry in our Transportation Management System.
Scheduling pick-up and delivery appointments via phone call, email correspondence, and web portals.
Answering phone and email customer service inquiries.
Other ad hoc customer service support as needed.
Role Purpose
Delegating forklift operators, shuttle drivers, spotters, OTR drivers. Identify product needs for shipments and oversee product levels at all sub-sites to eliminate shortages.
Key Accountabilities
Schedule inbound and outbound freight and trailers to comply with warehouse operations and capacities.
Meet or exceed all service and efficiency standards for shipping and receiving.
Ensure accuracy of all shipping and receiving (B.O.L.) documents.
Handle all customers and customer representatives.
Gather and maintain all data and records relative to shipping and receiving activities.
Maintain legible and accurate records and logs as required.
Assist in training new associates.
Assist in maintaining facility security.
Maintain the facility dock door control board to be accurate at all times.
Conduct operations in a manner that promotes safety and report unsafe conditions that can’t be self-corrected to the warehouse supervisor.
Maintain a clean, neat, and orderly work area in accordance with company standards of housekeeping.
Conduct oneself in a polite and service‑oriented manner towards customer representatives and fellow associates.
Increasing productivity by decreasing loading rates, in relation to budgeted allowance, by initiating slides, TS/TSAPS shipments, cross docks, maintaining appropriate product levels, and other efficiency opportunities.
Knowledge and application of various systems.
Increasing productivity by altering staffing levels/suggesting cuts to staffing levels based on workload in different work areas to keep operations efficient.
Loading on‑time per Load Ready Date & Times.
Down‑time tracking/minimization.
Issuing moves.
Qualifications
Intermediate Microsoft Office Skills.
Oral and written communication skills.
Ability to multi‑task across a variety of customer needs.
Accurate data entry.
High levels of customer service.
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
Required Education and Experience
High School Diploma or Equivalent.
1 year relevant experience, preferred.
Our Organization is an equal opportunity employer.
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Position
Dispatch Coordinator
Shift
Monday-Friday 9am-5:30pm
Pay
$22/hour
Core Responsibilities
Assisting the Account Management team with order creation and data entry in our Transportation Management System.
Scheduling pick-up and delivery appointments via phone call, email correspondence, and web portals.
Answering phone and email customer service inquiries.
Other ad hoc customer service support as needed.
Role Purpose
Delegating forklift operators, shuttle drivers, spotters, OTR drivers. Identify product needs for shipments and oversee product levels at all sub-sites to eliminate shortages.
Key Accountabilities
Schedule inbound and outbound freight and trailers to comply with warehouse operations and capacities.
Meet or exceed all service and efficiency standards for shipping and receiving.
Ensure accuracy of all shipping and receiving (B.O.L.) documents.
Handle all customers and customer representatives.
Gather and maintain all data and records relative to shipping and receiving activities.
Maintain legible and accurate records and logs as required.
Assist in training new associates.
Assist in maintaining facility security.
Maintain the facility dock door control board to be accurate at all times.
Conduct operations in a manner that promotes safety and report unsafe conditions that can’t be self-corrected to the warehouse supervisor.
Maintain a clean, neat, and orderly work area in accordance with company standards of housekeeping.
Conduct oneself in a polite and service‑oriented manner towards customer representatives and fellow associates.
Increasing productivity by decreasing loading rates, in relation to budgeted allowance, by initiating slides, TS/TSAPS shipments, cross docks, maintaining appropriate product levels, and other efficiency opportunities.
Knowledge and application of various systems.
Increasing productivity by altering staffing levels/suggesting cuts to staffing levels based on workload in different work areas to keep operations efficient.
Loading on‑time per Load Ready Date & Times.
Down‑time tracking/minimization.
Issuing moves.
Qualifications
Intermediate Microsoft Office Skills.
Oral and written communication skills.
Ability to multi‑task across a variety of customer needs.
Accurate data entry.
High levels of customer service.
Benefits
Affordable medical, dental, and vision coverage available beginning on your 30th day.
PTO program for all associates, including paid holidays and vacation.
401(k) with generous company match.
Tuition reimbursement program.
Excellent training and career advancement opportunities.
Required Education and Experience
High School Diploma or Equivalent.
1 year relevant experience, preferred.
Our Organization is an equal opportunity employer.
#J-18808-Ljbffr