Inside SalesCustomer Service
ARMATURE MOTOR & PUMP CO, East Peoria, IL, United States
Job Description
Benefits/Perks
Competitive Compensation (starting wage is based off experience)
Paid Leave
Career Growth Opportunities
Health Insurance Reimbursement (if applicable)
Simple IRA with company contributions
Great work environment
Job Summary
We are seeking a
Inside sales/ Customer Service representative
to join our team. At Armature Motor and Pump we specialize in Electric Motor and Pump repair and sales. In this role, you will communicate with customers to identify their needs, process requests, order parts for jobs or for stock, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Prepare quotes for motor and pump repairs, replacements, and parts
Handle customer inquiries, orders, and service requests
Source and order parts from vendorsCoordinate with technicians on job status (teardown, parts, assembly)
Handle walk in customers
Process work orders and track jobs
Keep essential items in stock such as ball bearings, capacitor, mechanical seals, etc.
Qualifications
High school diploma/GED
Familiarity with industrial equipment, electric motors, or pumps is preferred but not required
Comfortable using computers and customer management software (QuickBooks)
Excellent phone and verbal communication skills
Understanding of active listening techniquesAbility to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Valid Drivers License and Reliable Transportation
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Benefits/Perks
Competitive Compensation (starting wage is based off experience)
Paid Leave
Career Growth Opportunities
Health Insurance Reimbursement (if applicable)
Simple IRA with company contributions
Great work environment
Job Summary
We are seeking a
Inside sales/ Customer Service representative
to join our team. At Armature Motor and Pump we specialize in Electric Motor and Pump repair and sales. In this role, you will communicate with customers to identify their needs, process requests, order parts for jobs or for stock, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
Receive a high volume of inbound calls and emails
Identify the reason for the customer’s call, collect relevant information, and provide solutions
Prepare quotes for motor and pump repairs, replacements, and parts
Handle customer inquiries, orders, and service requests
Source and order parts from vendorsCoordinate with technicians on job status (teardown, parts, assembly)
Handle walk in customers
Process work orders and track jobs
Keep essential items in stock such as ball bearings, capacitor, mechanical seals, etc.
Qualifications
High school diploma/GED
Familiarity with industrial equipment, electric motors, or pumps is preferred but not required
Comfortable using computers and customer management software (QuickBooks)
Excellent phone and verbal communication skills
Understanding of active listening techniquesAbility to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
Valid Drivers License and Reliable Transportation
#J-18808-Ljbffr