Centralized Scheduler
Rush Physical Therapy, Palatine, IL, United States
Join Our Team at Rush Physical Therapy
We’re looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients.
Location: 220 N Smith Street, Palatine, IL 60067
Schedule: Monday‑Friday, 9:00 a.m. – 6:00 p.m.
Compensation: $18.00–19.00 per hour
Position Type: Full-Time | Remote after 90 days of on‑site training
Why You’ll Love Working With Us
A comprehensive orientation and training program
Paid Time Off (PTO) and Extended Illness Days (EID)
Health, dental, and vision insurance, plus life insurance and prescription coverage
A 401(k) retirement plan with company match
Short‑ and long‑term disability coverage
Personal and family medical leave
What You'll Do
Work as a team to ensure the office is operating efficiently and that all calls are made promptly to potential patients and referral sources.
Responsible for accurate procedure scheduling.
Effectively communicate with patients, families, healthcare team members, and the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
Request an accurate clinical history as necessary for the exam and provide instructions and specific preparations to the individual scheduling the procedure.
Review and evaluate scheduled appointments for completeness.
Assist with the pre‑registration process by obtaining demographic and insurance information.
Receive physician orders and schedule procedures by both telephone and electronic media.
Obtain provisional diagnosis, physician orders, and patient history to substantiate the requested treatment.
Communicate scheduling concerns to the Center Manager or market leader.
Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
Place calls to patients for pre‑hab scheduling for pre‑surgical appointments.
Work closely with the marketing department for additional opportunities to develop referral sources and report any barriers to receiving referrals.
Other duties as assigned.
What Makes You a Strong Fit
Experience in healthcare scheduling, customer service, or a call center environment
Excellent communication and interpersonal skills
Strong attention to detail and commitment to accuracy
Ability to multitask, stay organized, and adapt to changing needs
A positive, patient‑focused mindset
Minimum Requirements
High School diploma or GED
Two years of experience in the healthcare field dealing with customer service
Preferred Qualifications
Industry specific customer service certification preferred
Associate or Bachelor’s degree preferred, or 2 years’ experience in a similar role
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We’re looking for a full-time Centralized Scheduler to help create an exceptional first experience for our patients.
Location: 220 N Smith Street, Palatine, IL 60067
Schedule: Monday‑Friday, 9:00 a.m. – 6:00 p.m.
Compensation: $18.00–19.00 per hour
Position Type: Full-Time | Remote after 90 days of on‑site training
Why You’ll Love Working With Us
A comprehensive orientation and training program
Paid Time Off (PTO) and Extended Illness Days (EID)
Health, dental, and vision insurance, plus life insurance and prescription coverage
A 401(k) retirement plan with company match
Short‑ and long‑term disability coverage
Personal and family medical leave
What You'll Do
Work as a team to ensure the office is operating efficiently and that all calls are made promptly to potential patients and referral sources.
Responsible for accurate procedure scheduling.
Effectively communicate with patients, families, healthcare team members, and the time of visit, visit expectations, facility directions, and web address to access New Patient paperwork.
Request an accurate clinical history as necessary for the exam and provide instructions and specific preparations to the individual scheduling the procedure.
Review and evaluate scheduled appointments for completeness.
Assist with the pre‑registration process by obtaining demographic and insurance information.
Receive physician orders and schedule procedures by both telephone and electronic media.
Obtain provisional diagnosis, physician orders, and patient history to substantiate the requested treatment.
Communicate scheduling concerns to the Center Manager or market leader.
Communicate scheduled appointments with team members at the center and scan in any supporting documentation.
Place calls to patients for pre‑hab scheduling for pre‑surgical appointments.
Work closely with the marketing department for additional opportunities to develop referral sources and report any barriers to receiving referrals.
Other duties as assigned.
What Makes You a Strong Fit
Experience in healthcare scheduling, customer service, or a call center environment
Excellent communication and interpersonal skills
Strong attention to detail and commitment to accuracy
Ability to multitask, stay organized, and adapt to changing needs
A positive, patient‑focused mindset
Minimum Requirements
High School diploma or GED
Two years of experience in the healthcare field dealing with customer service
Preferred Qualifications
Industry specific customer service certification preferred
Associate or Bachelor’s degree preferred, or 2 years’ experience in a similar role
#J-18808-Ljbffr