Night Auditor | Port Charlotte Sleep Inn
Shaner Hotels, Port Charlotte, FL, United States
Shaner Hotels has an amazing opportunity at our Sleep Inn in Port Charlotte, FL. Located just off I-75, Sleep Inn & Suites Port Charlotte is close to pristine beaches, local golf courses, world‑famous fishing at Boca Grande, and Charlotte Sports Park, home of the spring training operations for the Tampa Bay Rays. Our three‑story hotel offers 78 rooms; complimentary hot breakfasts every morning; a business center with public computers, printers, and fax services; an outdoor pool; and special event space that accommodates up to 100 guests.
Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check‑ins and check‑outs according to established hotel requirements.
Adhere to payment, cash handling, and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
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Responsibilities
Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check‑ins and check‑outs according to established hotel requirements.
Adhere to payment, cash handling, and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
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