Part-Time Universal Banker
Y-12 Credit Union, Clinton, TN, United States
Reports to:
Branch Manager
Supervises:
0 (Direct), 0 (Indirect)
Starting Wage:
$17.00 per hour
Essential Functions
Assist branch in meeting performance standards monthly, in addition to meeting individual performance standards monthly.
Interview members and process applications for all types of consumer loans. Review application and documentation for completeness and accuracy according to credit union compliance guidelines.
Conduct all member account functions, including processing requests for new services, providing counseling, and cross‑selling appropriate credit union products or services to benefit the member and achieve established sales goals.
Assist members with opening and closing accounts, answer questions about products and services, and resolve problems within their authority. Refer problems beyond their authority to their supervisor, with recommendations.
Accurately receive, inspect and verify cash and negotiable instruments for deposit; accept loan payments and other monetary transactions as directed, in accordance with established policies and procedures. Balance transaction input at the end of each workday.
Maintain regular and predictable attendance.
Perform additional job duties as assigned by the manager.
Education / Experience
High school education or GED.
One to three years of similar or related experience.
Other Skills and Abilities
Upholds Y12 Federal Credit Union’s culture and core values.
Exhibits courtesy, tact, and diplomacy essential to the job; works with personal contact inside and outside the organization to build relationships.
Accurately processes account entries and transactions, writes routine reports, and constructs basic professional and grammatically correct correspondence.
Speaks effectively to members and employees; reads and interprets basic forms and documents, instructions, and procedure manuals.
Executes basic arithmetic functions and computes rates, ratios, and percentages.
Applies reasonable understanding to carry out instructions in written, oral, or diagram form.
Deals with problems involving variables in situations.
Maintains a positive attitude with employees and members and remains flexible while focusing on accepted practices, policy, productivity, and effectiveness.
Performance Measurements
Within established levels of authority, process members' financial transactions, resolve problems, and answer questions regarding Y‑12 Federal Credit Union products and services.
Actively participate in branch/department and staff meetings to stay aware of organizational issues and promotional campaigns; remain current on changes in policies, procedures, compliance, and product development.
Attend continuing education classes to enhance job knowledge and performance; take initiative for personal career development and seek opportunities to learn new skills.
Service Standards
Own the issue.
Build confidence through words and actions.
Minimize the team/member’s effort.
Personalize the experience.
Show care for the person and the issue.
Adapt to the team/member’s pace, style, and emotional tone.
Be authentic and genuine.
Be present in conversation to avoid sounding mechanical.
Understand, then solve; aim for one‑call resolution.
Address underlying issues rather than just the request.
Be crystal clear on next steps.
Be curious to exceed expectations; pick up on cues indicating other needs.
Engage in conversation to discuss broader needs.
Help the member access additional resources, products, and services to gain more value.
Physical Demands
Employee is regularly required to talk, hear, and sit. Standing, walking, bending, kneeling, stooping, and crouching are required. Employee may occasionally lift and/or move items over 15 pounds. Vision: close, distance, color, peripheral, depth perception, and focus adjustment.
Work Environment
May be exposed to mild to moderate stress associated with job duties.
We are an EEO Employer.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at‑will employer. Employees can be terminated for any reason not prohibited by law.
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Branch Manager
Supervises:
0 (Direct), 0 (Indirect)
Starting Wage:
$17.00 per hour
Essential Functions
Assist branch in meeting performance standards monthly, in addition to meeting individual performance standards monthly.
Interview members and process applications for all types of consumer loans. Review application and documentation for completeness and accuracy according to credit union compliance guidelines.
Conduct all member account functions, including processing requests for new services, providing counseling, and cross‑selling appropriate credit union products or services to benefit the member and achieve established sales goals.
Assist members with opening and closing accounts, answer questions about products and services, and resolve problems within their authority. Refer problems beyond their authority to their supervisor, with recommendations.
Accurately receive, inspect and verify cash and negotiable instruments for deposit; accept loan payments and other monetary transactions as directed, in accordance with established policies and procedures. Balance transaction input at the end of each workday.
Maintain regular and predictable attendance.
Perform additional job duties as assigned by the manager.
Education / Experience
High school education or GED.
One to three years of similar or related experience.
Other Skills and Abilities
Upholds Y12 Federal Credit Union’s culture and core values.
Exhibits courtesy, tact, and diplomacy essential to the job; works with personal contact inside and outside the organization to build relationships.
Accurately processes account entries and transactions, writes routine reports, and constructs basic professional and grammatically correct correspondence.
Speaks effectively to members and employees; reads and interprets basic forms and documents, instructions, and procedure manuals.
Executes basic arithmetic functions and computes rates, ratios, and percentages.
Applies reasonable understanding to carry out instructions in written, oral, or diagram form.
Deals with problems involving variables in situations.
Maintains a positive attitude with employees and members and remains flexible while focusing on accepted practices, policy, productivity, and effectiveness.
Performance Measurements
Within established levels of authority, process members' financial transactions, resolve problems, and answer questions regarding Y‑12 Federal Credit Union products and services.
Actively participate in branch/department and staff meetings to stay aware of organizational issues and promotional campaigns; remain current on changes in policies, procedures, compliance, and product development.
Attend continuing education classes to enhance job knowledge and performance; take initiative for personal career development and seek opportunities to learn new skills.
Service Standards
Own the issue.
Build confidence through words and actions.
Minimize the team/member’s effort.
Personalize the experience.
Show care for the person and the issue.
Adapt to the team/member’s pace, style, and emotional tone.
Be authentic and genuine.
Be present in conversation to avoid sounding mechanical.
Understand, then solve; aim for one‑call resolution.
Address underlying issues rather than just the request.
Be crystal clear on next steps.
Be curious to exceed expectations; pick up on cues indicating other needs.
Engage in conversation to discuss broader needs.
Help the member access additional resources, products, and services to gain more value.
Physical Demands
Employee is regularly required to talk, hear, and sit. Standing, walking, bending, kneeling, stooping, and crouching are required. Employee may occasionally lift and/or move items over 15 pounds. Vision: close, distance, color, peripheral, depth perception, and focus adjustment.
Work Environment
May be exposed to mild to moderate stress associated with job duties.
We are an EEO Employer.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at‑will employer. Employees can be terminated for any reason not prohibited by law.
#J-18808-Ljbffr