Night Auditor
Highgate Hotels, LP, Denver, CO, United States
Night Auditor
Location
US-CO-Denver
Overview
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check‑in, check‑out, switchboard operation and reservations.
Benefits
In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full‑time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full‑time and part‑time associates who qualify.
Responsibilities
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must be willing to cross‑train in other accounting or hotel‑related areas
Must be able to prioritize job functions in order to meet deadlines
Perform guest services functions as required (i.e. check guests in/out, take reservations, we‑up calls, etc.)
Audit and reconcile financial and statistical reports
Prepare and distribute necessary daily reports as required (i.e. Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards
Prepare and distribute month‑end reports
Audit and reconcile all Front Desk and Food & Beverage Cashier's work
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
Ensure accuracy of all numbers reported including statistics
Input and update financial information into corporate communications network
Perform daily, weekly, monthly and annual data processing system functions as required
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
Ensure overall guest satisfaction
Respond to governmental inquiries upon receipt
Handle guest requests
Qualifications
High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required
Guest Service Experience preferred
Computer knowledge/skills required
Flexible and long hours sometimes required
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Late/Overnight shift
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service‑oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross‑train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
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Location
US-CO-Denver
Overview
The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check‑in, check‑out, switchboard operation and reservations.
Benefits
In addition to travel discounts at our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage, as well as Dental and Vision benefits to eligible full‑time associates. All associates accrue paid sick leave in accordance with the Colorado Healthy Families and Workplaces Act. Paid time off plans may also be available to associates who qualify. The Retirement 401(k) Program is open to both full‑time and part‑time associates who qualify.
Responsibilities
Must be able to work with and understand financial information and data, and basic arithmetic functions
Must be willing to cross‑train in other accounting or hotel‑related areas
Must be able to prioritize job functions in order to meet deadlines
Perform guest services functions as required (i.e. check guests in/out, take reservations, we‑up calls, etc.)
Audit and reconcile financial and statistical reports
Prepare and distribute necessary daily reports as required (i.e. Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards
Prepare and distribute month‑end reports
Audit and reconcile all Front Desk and Food & Beverage Cashier's work
Audit, reconcile, consolidate, and transmit all credit cards on a timely basis
Ensure accuracy of all numbers reported including statistics
Input and update financial information into corporate communications network
Perform daily, weekly, monthly and annual data processing system functions as required
Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures
Ensure overall guest satisfaction
Respond to governmental inquiries upon receipt
Handle guest requests
Qualifications
High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required
Guest Service Experience preferred
Computer knowledge/skills required
Flexible and long hours sometimes required
Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Late/Overnight shift
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service‑oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
Must be able to cross‑train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
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