IT Field Service Technician

This position is 100% onsite in Wichita Falls, Texas.

this position is not eligible for Visa Sponsorship now or in the future.

Role Summary
The Field Service Technician will provide expert, on-site service support for our facilities, including problem diagnosis, analysis, and repair services; installation support; product and system installation services; and technical instruction

Main Tasks

Provide installation support, and product and system installation services in person or via telephone or remote monitoring services

Deliver comprehensive system maintenance, updates and upgrade services

Assume ownership of customer issues and follow through until issues are resolved

Maintain appropriate levels of communication with the customer to ensure that the customer is well-informed before, during and after service engagements

Ensure that services are provided in the time frame promised to the customer, and that the quality and completeness of work performed meets or exceeds the expectations of the customer

Provide feedback on product, installation, and service quality issues

Provide User Application Training on proper use of Safety, Security and Asset Location products and system solutions provided by MANN+HUMMEL

Account modifications, resets and unlocks

Educational Requirements

Associate's degree in IT or related field

Experience Requirements

Minimum of 1 to 4 years of related experience

Physical Requirements

Must be able to stand, walk, and move throughout the plant for extended periods.

Ability to lift up to 50 lbs. and access all plant areas (including elevated or confined spaces).

Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Excellent technical knowledge and hands‑on troubleshooting experience of PC and desktop hardware and components

Working technical knowledge of current protocols, operating systems, and standards (i.e. TCP/IP, Windows, MS Office Suite, IOS mobile platforms)

Ability to operate tools, components, and peripheral accessories.

Able to read and understand technical manuals, procedural documentation, and OEM guides

Excellent customer service skills, working with employees on the phone and in person

Preferred

Certifications (A+, N+, MCTS, MCITP, MCDST) are a plus

Bachelor’s degree in computer science

RF and wireless technology troubleshooting is a plus

Ticketing system experience, such as ServiceNow

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