Teller/ New Accounts
Bank of Colorado, Durango, CO, United States
Provides quality service by assisting customers accurately and efficiently and develops long‑term customer relationships. Oversees the receiving and paying of money to bank customers and ensures accurate record keeping of deposits and withdrawals, negotiable instruments, and other bank transactions is maintained. Performs a broad variety of customer service and sales activities, such as assisting walk‑in customers as well as telephone customers with account problems and questions. Performs duties, which include selling and opening new accounts, closing accounts, and advising customers on all bank services.
20–25 hours per week. Saturdays required.
Responsibilities and Duties
Performs all regular teller duties, including accepting deposits and cashing checks.
Prepares holds on deposits.
Completes forms such as CTRs, SIRs, and other BSA reporting as required.
Performs operational duties as required, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing various reports.
Responsible for opening and closing individual and commercial deposit accounts, obtaining appropriate BSA information and business documents for account opening.
Prepares all paperwork and assists the customer in signing the documents.
Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
Performs various customer service duties: answering phone calls and assisting walk‑in customers, initiating customer research, processing check orders, closing accounts, processing customer account printouts, sorting daily mail, assisting with NSF, Non‑post, and collections, assisting customers with Safe Deposit Boxes.
Performs other related duties as assigned by management.
Maintains regular and reliable attendance and works flexible hours, including weekends, if the branch is open.
Knowledge, Skills, and Abilities
Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and all bank policies and procedures.
Knowledge of general banking principles and banking regulations and willingness to participate in educational opportunities.
Skill in communicating with clients and co‑workers in a courteous and professional manner.
Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
Skill in effectively listening to customers and making appropriate referrals.
Ability to maintain a high level of confidentiality.
Ability to perform customer service duties and provide leadership and guidance to subordinate members of the department regarding phone and in‑person inquiries, conducting customer research, cash and check handling, and making appropriate referrals to other bank staff.
Ability to ensure appropriate efficiency, accuracy, and customer service so the bank's goals of meeting customers' needs are met.
Ability to demonstrate accuracy and efficiency in a fast‑paced environment.
Ability to function as a team player.
Ability to perform any other duties/projects as assigned by management.
Education and Experience
High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Cash handling and customer contact experience preferred.
Responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
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20–25 hours per week. Saturdays required.
Responsibilities and Duties
Performs all regular teller duties, including accepting deposits and cashing checks.
Prepares holds on deposits.
Completes forms such as CTRs, SIRs, and other BSA reporting as required.
Performs operational duties as required, including vault operations, ordering and shipping cash, ATM settlement, researching teller differences, and completing various reports.
Responsible for opening and closing individual and commercial deposit accounts, obtaining appropriate BSA information and business documents for account opening.
Prepares all paperwork and assists the customer in signing the documents.
Strives to achieve sales goals by being a knowledgeable resource on products and services available to customers.
Performs various customer service duties: answering phone calls and assisting walk‑in customers, initiating customer research, processing check orders, closing accounts, processing customer account printouts, sorting daily mail, assisting with NSF, Non‑post, and collections, assisting customers with Safe Deposit Boxes.
Performs other related duties as assigned by management.
Maintains regular and reliable attendance and works flexible hours, including weekends, if the branch is open.
Knowledge, Skills, and Abilities
Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations applicable to the job function and all bank policies and procedures.
Knowledge of general banking principles and banking regulations and willingness to participate in educational opportunities.
Skill in communicating with clients and co‑workers in a courteous and professional manner.
Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
Skill in effectively listening to customers and making appropriate referrals.
Ability to maintain a high level of confidentiality.
Ability to perform customer service duties and provide leadership and guidance to subordinate members of the department regarding phone and in‑person inquiries, conducting customer research, cash and check handling, and making appropriate referrals to other bank staff.
Ability to ensure appropriate efficiency, accuracy, and customer service so the bank's goals of meeting customers' needs are met.
Ability to demonstrate accuracy and efficiency in a fast‑paced environment.
Ability to function as a team player.
Ability to perform any other duties/projects as assigned by management.
Education and Experience
High school graduate or equivalent.
A minimum of 24 months of prior banking experience is generally expected.
Cash handling and customer contact experience preferred.
Responsible for maintaining customer accounts including deposit accounts, CDs, Health Savings Accounts, IRAs, and other retail banking products.
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