Customer Service Rep I
Rentokil Pest Control North America, Manchester, NH, United States
Benefits start day 1 for full-time colleagues. We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. Our mission is to protect people, enhance lives, and preserve the planet.
What do our Customer Service Representatives (CSR) do?
Our CSRs are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to callers’ concerns in their homes and businesses. They strive to make customers feel confident that their concerns will be handled promptly and professionally.
Responsibilities
Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule, and reschedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
What do you need? (Qualifications)
High school diploma or GED
Excellent listening and communication skills
A pleasant phone voice and ability to be clearly understood on the phone
Demonstrate multitasking skills to enter accurate data while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Available to work Monday through Friday and Saturdays as needed
Why Choose Us?
A career with the Rentokil family of companies offers opportunities for growth. We reward high performance and promote from within. We offer competitive pay and many roles include performance incentives.
We offer a Total Rewards program with professional and personal growth opportunities, training and development programs, and tuition reimbursement (for full-time colleagues).
Health, Savings and Work-Life
Health benefits including medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days, sick days, and company-paid holidays and floating holidays
Rentokil is a Drug-Free workplace and is committed to complying with applicable laws related to the employment of qualified individuals with disabilities. California residents: privacy rights information. Massachusetts residents: lie detector law notice. By applying, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., and to manage your communication preferences. Message and data rates may apply.
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What do our Customer Service Representatives (CSR) do?
Our CSRs are the first contact to help resolve customers' concerns. They are courteous, knowledgeable, and empathetic to callers’ concerns in their homes and businesses. They strive to make customers feel confident that their concerns will be handled promptly and professionally.
Responsibilities
Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule, and reschedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
What do you need? (Qualifications)
High school diploma or GED
Excellent listening and communication skills
A pleasant phone voice and ability to be clearly understood on the phone
Demonstrate multitasking skills to enter accurate data while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Available to work Monday through Friday and Saturdays as needed
Why Choose Us?
A career with the Rentokil family of companies offers opportunities for growth. We reward high performance and promote from within. We offer competitive pay and many roles include performance incentives.
We offer a Total Rewards program with professional and personal growth opportunities, training and development programs, and tuition reimbursement (for full-time colleagues).
Health, Savings and Work-Life
Health benefits including medical, dental, vision, disability, and life insurance
401(k) retirement plan with company-matching contributions
Vacation days, sick days, and company-paid holidays and floating holidays
Rentokil is a Drug-Free workplace and is committed to complying with applicable laws related to the employment of qualified individuals with disabilities. California residents: privacy rights information. Massachusetts residents: lie detector law notice. By applying, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., and to manage your communication preferences. Message and data rates may apply.
#J-18808-Ljbffr