Installation Manager
Erie Home, Ocala, FL, United States
Overview
Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.
Benefits
Industry-best compensation packages
Competitive health, dental, and vision insurance
401k with company match
Paid time off including paid parental leave
Individualized career development programs
Childcare assistance
Employee assistance programs, including legal, financial planning, and counseling
Employee discount marketplace
Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee
Position Summary
The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.
Essential Duties And Responsibilities
Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
Work with the customer to schedule jobs based on installer availability and customer preferences
Review and publish daily installation and service reports to identify wins and opportunities for improvement
Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
Train, coach and develop installation employees and contractors both in the office and in the field
Improve subcontractor retention rates through impactful training and engagement
Responsible for driving proficiency and efficiency amongst installation subcontractors
Works with the Field Trainer on individual performance, abilities, and capacities of the installers
Partner with leadership on identifying systemic training gaps and propose solutions to address gap
Collaborate with all office and corporate functional teams
Recruit subcontractors as needed to expand installation capacity
Must hold a valid driver\'s license
Performs other duties as assigned by supervisor
Experience And Minimum Qualifications
High School Diploma or equivalent
3+ years of successful experience in home construction, remodeling, and/or installation management
Track record of successfully recruiting, training, coaching, and onboarding subcontractors
Demonstrated superior quality and attention to detail in all facets of the installation process
Ability to teach others through hands-on and documentation-based learning methods
Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
Must have a truck or van with the ability to carry ladders of various heights
Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality
Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer\’s needs at the forefront of every interaction
Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization
Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions
Familiarity and comfort using ladders of various heights
Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)
Preferred Knowledge, Skills, Abilities Or Certifications
Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation
Travel Requirements
Less than 10% domestic travel required.
Overtime/Additional Hours Requirements
Additional Hours May Be Required (Exempt Positions).
Physical Requirements
Normal Office Environment
Indoor work in a climate-controlled environment
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Diversity and Inclusion Statement
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
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Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. Trusted by more than 1 million homeowners across the US and Canada, we are America’s largest direct-to-consumer full-service provider of branded home services and products. Our products, including the patented LeafFilter gutter protection system, have earned numerous awards and recognition from Good Housekeeping, Qualified Remodeler, Angi, Consumer Reports, This Old House, and other consumer review platforms.
Benefits
Industry-best compensation packages
Competitive health, dental, and vision insurance
401k with company match
Paid time off including paid parental leave
Individualized career development programs
Childcare assistance
Employee assistance programs, including legal, financial planning, and counseling
Employee discount marketplace
Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee
Position Summary
The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.
Essential Duties And Responsibilities
Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
Work with the customer to schedule jobs based on installer availability and customer preferences
Review and publish daily installation and service reports to identify wins and opportunities for improvement
Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
Train, coach and develop installation employees and contractors both in the office and in the field
Improve subcontractor retention rates through impactful training and engagement
Responsible for driving proficiency and efficiency amongst installation subcontractors
Works with the Field Trainer on individual performance, abilities, and capacities of the installers
Partner with leadership on identifying systemic training gaps and propose solutions to address gap
Collaborate with all office and corporate functional teams
Recruit subcontractors as needed to expand installation capacity
Must hold a valid driver\'s license
Performs other duties as assigned by supervisor
Experience And Minimum Qualifications
High School Diploma or equivalent
3+ years of successful experience in home construction, remodeling, and/or installation management
Track record of successfully recruiting, training, coaching, and onboarding subcontractors
Demonstrated superior quality and attention to detail in all facets of the installation process
Ability to teach others through hands-on and documentation-based learning methods
Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
Must have a truck or van with the ability to carry ladders of various heights
Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality
Apply active listening skills through the ability to comprehend information presented and respond thoughtfully
Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion
Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional
Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection
Ability to provide timely and empathetic help through in-person, phone, email, and social media avenues that keeps the co-worker or customer\’s needs at the forefront of every interaction
Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization
Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions
Familiarity and comfort using ladders of various heights
Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access)
Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status)
Preferred Knowledge, Skills, Abilities Or Certifications
Experience in residential remodeling, plumbing, electrical, bathroom, and kitchen installation
Travel Requirements
Less than 10% domestic travel required.
Overtime/Additional Hours Requirements
Additional Hours May Be Required (Exempt Positions).
Physical Requirements
Normal Office Environment
Indoor work in a climate-controlled environment
Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Diversity and Inclusion Statement
Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.
Equal Opportunity Statement
Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).
#J-18808-Ljbffr