Online Ecommerce Manager
Glassybaby LLC, Washington, Washington, D.C., United States
The E-Commerce Manager will lead glassybaby’s online sales channel, focusing on creating a seamless, date driven digital shopping experience. This role combines strategic thinking with hands-on execution in site management, analytics, and customer experience optimization.
Website management & optimizations: oversee day-to-day operations of glassybaby.com, ensuring site functionality, speed, and user experience. Collaborate with design and development teams to implement updates, new features, and seasonal campaigns.
Customer behavior analytics: analyze customer journey data to identify trends, pain points, and opportunities for conversion optimization. Use tools like Google analytics, heatmaps, and session recording to understand user behavior and improve UX.
Apply insights to personalize experiences and recommend product strategies based on customer preferences.
Performance & Growth: Monitor and report on e-commerce performance metrics, providing actionable insights for leadership. Drive initiatives to improve site engagement, reduce cart abandonment, and increase repeat purchases.
Customer Experience: Ensure smooth checkout, shipping, and post-purchase experience. Partner with customer service to resolve escalations and improve satisfaction.
Marketing Integration: Support SEO/SEM strategies to maximize organic and paid visibility.
Work closely with operations to maintain accurate stock levels and timely fulfillment. Integrate e-commerce workflows with NetSuite ERP for inventory, order management, and reporting.
Measurement of Performance
Cart Abandonment Rate: Reduced by 15% through improved UX and remarketing.
Revenue Growth: Achieve 15%f YoY growth in online sales.
Site Performance: Strong proficiency in Google Analytics, data visualization, tools, and e-commerce platforms (Shopify).
~ Inventory and order management.
~ Skilled in A/B testing and conversion rate optimization.
~ Excellent analytical, project management and excellent verbal and written communication skills.
~ Passion for mission-driven brands and philanthropy.
~ deep understanding of the retail marketplace; fluent in retail reporting; Bachelor’s degree in marketing, Business, Data Analytics, or related fields
~3 – 5 years of experience in e-commerce management, preferably in retail or lifestyle brands
~ Proficient in Google Analytics and Shopify
~ Medical/Vision, Dental, STD and paid Life Insurance and AD&D
Voluntary Life Insurance & AD&D, supplemental coverage also available
Website management & optimizations: oversee day-to-day operations of glassybaby.com, ensuring site functionality, speed, and user experience. Collaborate with design and development teams to implement updates, new features, and seasonal campaigns.
Customer behavior analytics: analyze customer journey data to identify trends, pain points, and opportunities for conversion optimization. Use tools like Google analytics, heatmaps, and session recording to understand user behavior and improve UX.
Apply insights to personalize experiences and recommend product strategies based on customer preferences.
Performance & Growth: Monitor and report on e-commerce performance metrics, providing actionable insights for leadership. Drive initiatives to improve site engagement, reduce cart abandonment, and increase repeat purchases.
Customer Experience: Ensure smooth checkout, shipping, and post-purchase experience. Partner with customer service to resolve escalations and improve satisfaction.
Marketing Integration: Support SEO/SEM strategies to maximize organic and paid visibility.
Work closely with operations to maintain accurate stock levels and timely fulfillment. Integrate e-commerce workflows with NetSuite ERP for inventory, order management, and reporting.
Measurement of Performance
Cart Abandonment Rate: Reduced by 15% through improved UX and remarketing.
Revenue Growth: Achieve 15%f YoY growth in online sales.
Site Performance: Strong proficiency in Google Analytics, data visualization, tools, and e-commerce platforms (Shopify).
~ Inventory and order management.
~ Skilled in A/B testing and conversion rate optimization.
~ Excellent analytical, project management and excellent verbal and written communication skills.
~ Passion for mission-driven brands and philanthropy.
~ deep understanding of the retail marketplace; fluent in retail reporting; Bachelor’s degree in marketing, Business, Data Analytics, or related fields
~3 – 5 years of experience in e-commerce management, preferably in retail or lifestyle brands
~ Proficient in Google Analytics and Shopify
~ Medical/Vision, Dental, STD and paid Life Insurance and AD&D
Voluntary Life Insurance & AD&D, supplemental coverage also available