Patient Support Specialist
Serenity Healthcare, Farmers Branch, TX, United States
Employment Type:
Full-Time
Experience Level:
Entry-Mid Level
Healthcare Experience:
Not Required (Paid Training Provided)
Make a real difference in people's lives — bring your compassion, and we'll provide the clinical training.
Serenity Healthcare is hiring
Patient Support Specialists
to work directly with patients receiving innovative mental health treatment. This role is ideal for individuals from customer service, hospitality, education, or caregiving backgrounds who thrive on helping others feel supported, safe, and understood.
No medical experience required.
We provide paid training and national certification.
About The Role
As a Patient Support Specialist, you'll support patients throughout their Transcranial Magnetic Stimulation (TMS) treatment — a non‑invasive, FDA‑approved therapy for depression and other mental health conditions. You'll be a consistent, calming presence and play a key role in each patient's care experience.
What You'll Be Doing
Provide one‑on‑one support to patients during treatment sessions
Operate and monitor TMS equipment (training provided)
Encourage patients using positive tools such as journaling, goal‑setting, and mindfulness
Accurately document sessions and communicate updates with clinical staff
Help create a welcoming, supportive, and respectful clinic environment
Who We're Looking For
We value empathy, reliability, and strong people skills over prior healthcare experience. This role is a great fit if you come from:
Customer service, hospitality, retail, education, or caregiving roles
A people‑facing environment where trust and emotional awareness matter
Requirements (Must‑Haves)
2+ years of full‑time professional experience (any industry)
Clear, professional verbal and written communication skills
High emotional intelligence, patience, and compassion
Dependable, punctual, and open to coaching and feedback
Authorized to work in the U.S.
Ability to pass a background check and drug screening
Why Join Serenity Healthcare?
At Serenity, your work directly helps people take back their lives. We invest in our team and provide real opportunities to grow.
Benefits Include:
90% employer‑paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days (15 after one year) + 10 paid holidays
Advancement and promotion opportunities as we expand
Supportive, mission‑driven culture where your work matters
About Serenity Healthcare
Serenity Healthcare is a national mental health provider delivering personalized, evidence‑based care for patients who haven't found success with traditional treatments. Using FDA‑cleared TMS technology and a whole‑person approach, we help individuals heal from depression, anxiety, PTSD, and more.
Serenity Healthcare is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.
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Full-Time
Experience Level:
Entry-Mid Level
Healthcare Experience:
Not Required (Paid Training Provided)
Make a real difference in people's lives — bring your compassion, and we'll provide the clinical training.
Serenity Healthcare is hiring
Patient Support Specialists
to work directly with patients receiving innovative mental health treatment. This role is ideal for individuals from customer service, hospitality, education, or caregiving backgrounds who thrive on helping others feel supported, safe, and understood.
No medical experience required.
We provide paid training and national certification.
About The Role
As a Patient Support Specialist, you'll support patients throughout their Transcranial Magnetic Stimulation (TMS) treatment — a non‑invasive, FDA‑approved therapy for depression and other mental health conditions. You'll be a consistent, calming presence and play a key role in each patient's care experience.
What You'll Be Doing
Provide one‑on‑one support to patients during treatment sessions
Operate and monitor TMS equipment (training provided)
Encourage patients using positive tools such as journaling, goal‑setting, and mindfulness
Accurately document sessions and communicate updates with clinical staff
Help create a welcoming, supportive, and respectful clinic environment
Who We're Looking For
We value empathy, reliability, and strong people skills over prior healthcare experience. This role is a great fit if you come from:
Customer service, hospitality, retail, education, or caregiving roles
A people‑facing environment where trust and emotional awareness matter
Requirements (Must‑Haves)
2+ years of full‑time professional experience (any industry)
Clear, professional verbal and written communication skills
High emotional intelligence, patience, and compassion
Dependable, punctual, and open to coaching and feedback
Authorized to work in the U.S.
Ability to pass a background check and drug screening
Why Join Serenity Healthcare?
At Serenity, your work directly helps people take back their lives. We invest in our team and provide real opportunities to grow.
Benefits Include:
90% employer‑paid medical, dental, and vision insurance
401(k) retirement plan
10 PTO days (15 after one year) + 10 paid holidays
Advancement and promotion opportunities as we expand
Supportive, mission‑driven culture where your work matters
About Serenity Healthcare
Serenity Healthcare is a national mental health provider delivering personalized, evidence‑based care for patients who haven't found success with traditional treatments. Using FDA‑cleared TMS technology and a whole‑person approach, we help individuals heal from depression, anxiety, PTSD, and more.
Serenity Healthcare is an Equal Opportunity Employer. All qualified applicants are encouraged to apply.
#J-18808-Ljbffr