Guest Services Representative - Info Desk
Nuvance Health, Norwalk, CT, United States
Description
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+
strong hearts
and
open minds . If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
Our accolades include the following:
The Leapfrog Group - Grade A for quality and patient safety
Healthgrades - America’s 50 Best Hospitals
U.S. News & World Report - high performance in heart failure treatment
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you’ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we’re not just part of the community – we are its center.
Summary:
The primary function of the Guest Services Representative is to greet and monitor all visitors to Norwalk Hospital. Additionally, the Guest Services Rep provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. Adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Representative should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.
Responsibilities:
1. Information Desk Badge Processing: Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy. Ability to navigate through different computer programs to troubleshoot technical issues. Ability to process visitors and distribute badges in a timely, efficient manner.
2. Department and Hospital Policies: Adhere to all policies specific to visitor restrictions and patient confidentiality.
3. Customer Service: Demonstrate a courteous and friendly manner when assisting visitors and general public. Assist visitors with valet inquiries in the absence of the parking ambassador. Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages
4. Emergency Communications: Identify and communicate emergencies that occur in the lobby area accurately.
5. Performs other duties as assigned.
6. Fulfills all compliance responsibilities related to the position.
Education Skills Experience:
Required:
High school diploma or equivalent. Fluent in reading, writing and speaking English.
Ability to deal with visitors in a courteous and professional manner. Experience with Microsoft office and email
Data entry required. Minimum Experience: 1 year.
Desired: Prior experience in customer service oriented positions. Ability to communicate in Spanish and/or Portuguese a plus.
Company: Norwalk Hospital Association
Org Unit: 448
Department: Info Desk
Exempt: No
Salary Range: $17.00 - $21.00 Hourly
With
strong heart s and
open minds , we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!
At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+
strong hearts
and
open minds . If you share our values of connected, personal, agile and imaginative, we invite you to discover what’s possible for you and your career.
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County, Connecticut, and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence, and we provide advanced cancer, heart, and neuroscience care.
Our accolades include the following:
The Leapfrog Group - Grade A for quality and patient safety
Healthgrades - America’s 50 Best Hospitals
U.S. News & World Report - high performance in heart failure treatment
At Norwalk Hospital, we prioritize the health and well-being of our team, fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors, you’ll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because we’re not just part of the community – we are its center.
Summary:
The primary function of the Guest Services Representative is to greet and monitor all visitors to Norwalk Hospital. Additionally, the Guest Services Rep provides patient room and phone numbers to callers and visitors using a computerized visitor badging system. Adheres to all hospital policies including patient confidentiality while helping to direct patient/visitors to their proper destination. Representative should process visitors in an efficient, courteous and friendly manner in order to achieve patient and visitor satisfaction.
Responsibilities:
1. Information Desk Badge Processing: Monitors visiting hours and distributes computerized passes in accordance with Hospital visitor policy. Ability to navigate through different computer programs to troubleshoot technical issues. Ability to process visitors and distribute badges in a timely, efficient manner.
2. Department and Hospital Policies: Adhere to all policies specific to visitor restrictions and patient confidentiality.
3. Customer Service: Demonstrate a courteous and friendly manner when assisting visitors and general public. Assist visitors with valet inquiries in the absence of the parking ambassador. Locate and coordinate with appropriate departments for the receiving of after hour and weekend time sensitive packages
4. Emergency Communications: Identify and communicate emergencies that occur in the lobby area accurately.
5. Performs other duties as assigned.
6. Fulfills all compliance responsibilities related to the position.
Education Skills Experience:
Required:
High school diploma or equivalent. Fluent in reading, writing and speaking English.
Ability to deal with visitors in a courteous and professional manner. Experience with Microsoft office and email
Data entry required. Minimum Experience: 1 year.
Desired: Prior experience in customer service oriented positions. Ability to communicate in Spanish and/or Portuguese a plus.
Company: Norwalk Hospital Association
Org Unit: 448
Department: Info Desk
Exempt: No
Salary Range: $17.00 - $21.00 Hourly
With
strong heart s and
open minds , we’re pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!