Personal Lines Casualty Adjuster
Rockingham Mutual, Harrisonburg, VA, United States
POSITION MISSION: Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims.
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Affirms or denies coverage of the claim based on the facts and the policy terms and conditions
Determines liability based on claim investigation and jurisdiction
Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review
Investigates and evaluates bodily injury claims
Pursues subrogation and/or arbitration when applicable
Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims
Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements
Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws
Provide superior customer service to policyholders, agents, and co-workers
OTHER DUTIES:
Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control
Performs other duties or special projects as required or as assigned by a supervisor
KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Displays a clear understanding of who their customer is (internal and external)
Comprehensive knowledge of insurance theory and practices
Uses professional language, tone and style in all oral and written communications
Understands the company’s products, services, department function and overall organization
Well organized and uses time effectively
Able to effectively balance competing priorities
Demonstrates initiative and innovation in daily performance of responsibilities
Manages own time and schedule to meet objectives
QUALIFICATIONS:
Bachelor’s Degree preferred
Minimum 2 years of experience handling auto liability claims required
Exhibits strong oral and written communication skills
Working knowledge and effective utilization of automated technology
AIC designation preferred
DEPARTMENTAL EXPECTATIONS
As a representative of the company, maintain a consistently high level of customer service
Prompt, reliable, and friendly service
Effectively utilizes and maximizes the use of available technology to optimum productivity
Exhibits a sound understanding of department goals and objectives
Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm
Ability to work independently yet be a complete team player
Support the corporate culture and create a positive work environment
COMPETENCIES:
Critical thinking
Customer service centric
Attention to detail
Responsible and proactive decision making
Time management
Relationship skills
Analytical thinking skills
PHYSICAL DEMANDS:
Position operates in a professional office or remote office environment and routinely uses standard office equipment.
Position requires attending both internal and external meetings, attending conferences and other training events.
Flexibility in daily work times and telecommuting is allowed; average 40-hour week. xkddfxh
Position can be fully remote.
PI467843d48678-31181-40316686
Considering applying for this job Do not delay, scroll down and make your application as soon as possible to avoid missing out.
POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Affirms or denies coverage of the claim based on the facts and the policy terms and conditions
Determines liability based on claim investigation and jurisdiction
Adequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and review
Investigates and evaluates bodily injury claims
Pursues subrogation and/or arbitration when applicable
Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claims
Negotiates with claimants, carriers, and attorneys to reach fair and equitable settlements
Comply with all regulatory and reporting requirements including fair claims practices act and relevant laws
Provide superior customer service to policyholders, agents, and co-workers
OTHER DUTIES:
Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss control
Performs other duties or special projects as required or as assigned by a supervisor
KNOWLEDGE, SKILLS, AND ABILITIES:
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.
Displays a clear understanding of who their customer is (internal and external)
Comprehensive knowledge of insurance theory and practices
Uses professional language, tone and style in all oral and written communications
Understands the company’s products, services, department function and overall organization
Well organized and uses time effectively
Able to effectively balance competing priorities
Demonstrates initiative and innovation in daily performance of responsibilities
Manages own time and schedule to meet objectives
QUALIFICATIONS:
Bachelor’s Degree preferred
Minimum 2 years of experience handling auto liability claims required
Exhibits strong oral and written communication skills
Working knowledge and effective utilization of automated technology
AIC designation preferred
DEPARTMENTAL EXPECTATIONS
As a representative of the company, maintain a consistently high level of customer service
Prompt, reliable, and friendly service
Effectively utilizes and maximizes the use of available technology to optimum productivity
Exhibits a sound understanding of department goals and objectives
Demonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasm
Ability to work independently yet be a complete team player
Support the corporate culture and create a positive work environment
COMPETENCIES:
Critical thinking
Customer service centric
Attention to detail
Responsible and proactive decision making
Time management
Relationship skills
Analytical thinking skills
PHYSICAL DEMANDS:
Position operates in a professional office or remote office environment and routinely uses standard office equipment.
Position requires attending both internal and external meetings, attending conferences and other training events.
Flexibility in daily work times and telecommuting is allowed; average 40-hour week. xkddfxh
Position can be fully remote.
PI467843d48678-31181-40316686