Customer Experience Specialist
Auto Park Ford Sales, Sturgis, MI, United States
Auto Park Auto Group Opportunity
At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
At Auto Park we are changing the future of car buying, come be a part of it! Training provided.
What You'll Do
This is not a sales position. This position will assist sales management in facilitating a sale by creating a positive customer experience and assisting with vehicle deliveries. If you like engaging with customers, being part of an exceptional experience, and helping customers understand the features of their new vehicle this position is for you.
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are, what brought them to Auto Park Ford, and their intent and timeline for purchase
Inspire and educate guests by answering general questions before turning them over to a member of our management team
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Provide the highest level of customer service to all current and future owners
Perform additional tasks as assigned to meet business needs
What You'll Bring
1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
Strong sense of team mentality and reliability. Strong communication skills and attention to detail
Strong communication skills and attention to detail. Highly organized, attention to detail, excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Desire to work full time but with a flexible schedule
Valid driver's license required
Compensation and Benefits
Along with competitive pay, as a full-time Ford employee, you are eligible for the following benefits:
Medical plans and benefits
Dental and vision plans
Health Savings Accounts
401(k)
Basic Life, AD&D options
Short-term and long-term disability insurance options
Employee Assistance Program
Paid PTO time and some Paid Holidays
Employee discounts and perks program
At Auto Park Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Auto Park Auto Group is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
At Auto Park we are changing the future of car buying, come be a part of it! Training provided.
What You'll Do
This is not a sales position. This position will assist sales management in facilitating a sale by creating a positive customer experience and assisting with vehicle deliveries. If you like engaging with customers, being part of an exceptional experience, and helping customers understand the features of their new vehicle this position is for you.
Engage walk in guests promptly, personally and with the goal of opening the conversation and ensuring they feel welcome
Engage guests in meaningful conversation to understand who they are, what brought them to Auto Park Ford, and their intent and timeline for purchase
Inspire and educate guests by answering general questions before turning them over to a member of our management team
Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle
Provide the highest level of customer service to all current and future owners
Perform additional tasks as assigned to meet business needs
What You'll Bring
1+ years of customer service and/or sales experience with proven track record to meet and exceed goals
Strong sense of team mentality and reliability. Strong communication skills and attention to detail
Strong communication skills and attention to detail. Highly organized, attention to detail, excellent written and verbal communication skills. Proficient with Microsoft Office Suite and CRM tools
Desire to work full time but with a flexible schedule
Valid driver's license required
Compensation and Benefits
Along with competitive pay, as a full-time Ford employee, you are eligible for the following benefits:
Medical plans and benefits
Dental and vision plans
Health Savings Accounts
401(k)
Basic Life, AD&D options
Short-term and long-term disability insurance options
Employee Assistance Program
Paid PTO time and some Paid Holidays
Employee discounts and perks program