Operations Specialist (22906)
PGL (Perimeter Global Logistics), Frisco, TX, United States
Overview
Position Purpose
To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.
Responsibilities
Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as distribution cost or availability.
Analyze customer needs to determine how to increase service scope, reduce waste, or optimize customer service.
Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
Assist with the negotiation of prices and terms with suppliers and/or vendors.
Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
Implement new or improved supply chain processes.
Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Monitor supplier performance to assess ability to meet quality and delivery requirements.
Participate in the coordination of new facilities implementation.
Analyze information about supplier performance or procurement program success.
Select transportation solutions to maximize economy by combining shipments or consolidating warehousing and distribution.
Develop or implement procedures or systems to evaluate or select suppliers.
Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
Develop forecasts or standard cost lists.
Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials.
Work Activities
Understand and utilize all standard procedures
Generating P.O.D. exception reports for your station
Utilize exception reports as tracing worksheets
Utilize all pertinent aspects of the PGL phone system
Utilize all pertinent published resources
Obtain proof of deliveries on all shipments generated by your station
Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request
Utilize the computer system on every call received or made
When requested, be able to supply shipment location and status, last action taken on the shipment, and full shipment history
Follow up on every shipment generated by your station
Recognize potential challenges in routing and pay special attention to them
On every call, note all pertinent information received or given in the memo section of the alert screen
Update any changes in regards to routing in the Routing section of the Alert screen
Accrue accurate cost, looking out for the financial interest of our clients and PGL
Justifying agent charges by noting any special requirements relevant to the services provided
Send out information to start the preliminary carrier claims process
Generate turnover log for fellow employees each day
Qualifications
Education and Experience
Years of Experience: 1-3 years of logistics services and/or warehouse fulfillment experience
AOG experience a plus
Hazmat certification a plus
Experience With All Requisite Compliance And Regulatory Requirements
Willing to work variable schedule, including overtime, weekends and holidays
Education: Industry related degree and/or certification
Knowledge
Transportation — Knowledge of principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
Active Listening
Speaking
Critical Thinking
Negotiation
Time Management
Complex Problem Solving
Social Perceptiveness
Coordination
Judgment and Decision Making
Monitoring
Reading Comprehension
Service Orientation
Abilities
Oral Comprehension
Oral Expression
Written Comprehension
Speech Clarity
Near Vision
Problem Sensitivity
Speech Recognition
Written Expression
Deductive Reasoning
Inductive Reasoning
Tools
Desktop computers
Facsimile machines
Laptop computers
Special purpose telephones
Multi-line telephone systems
Technology
Compliance software
Electronic mail software
Enterprise resource planning ERP software
Warehouse management system WMS software
Customer resource management CRM software
Logistics and supply chain software (CargoWise ediEnterprise)
Microsoft Excel and other office applications
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Position Purpose
To meet or exceed the expectations of our clients, each and every time we are of service to them. To respond quickly and proactively to challenges, in order to facilitate a quick and positive solution. To unselfishly perform any job related task with a positive attitude and a high degree of accuracy. To help fellow team members in your department as well as other departments when they may need it. To build strong working relationships with our present client base.
Responsibilities
Confer with supply chain planners to forecast demand or create supply plans that ensure availability of materials or products.
Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
Define performance metrics for measurement, comparison, or evaluation of supply chain factors, such as distribution cost or availability.
Analyze customer needs to determine how to increase service scope, reduce waste, or optimize customer service.
Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
Assist with the negotiation of prices and terms with suppliers and/or vendors.
Meet with suppliers to discuss performance metrics, to provide performance feedback, or to discuss production forecasts or changes.
Implement new or improved supply chain processes.
Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
Monitor supplier performance to assess ability to meet quality and delivery requirements.
Participate in the coordination of new facilities implementation.
Analyze information about supplier performance or procurement program success.
Select transportation solutions to maximize economy by combining shipments or consolidating warehousing and distribution.
Develop or implement procedures or systems to evaluate or select suppliers.
Document physical supply chain processes, such as workflows, cycle times, position responsibilities, or system flows.
Develop forecasts or standard cost lists.
Assess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials.
Work Activities
Understand and utilize all standard procedures
Generating P.O.D. exception reports for your station
Utilize exception reports as tracing worksheets
Utilize all pertinent aspects of the PGL phone system
Utilize all pertinent published resources
Obtain proof of deliveries on all shipments generated by your station
Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request
Utilize the computer system on every call received or made
When requested, be able to supply shipment location and status, last action taken on the shipment, and full shipment history
Follow up on every shipment generated by your station
Recognize potential challenges in routing and pay special attention to them
On every call, note all pertinent information received or given in the memo section of the alert screen
Update any changes in regards to routing in the Routing section of the Alert screen
Accrue accurate cost, looking out for the financial interest of our clients and PGL
Justifying agent charges by noting any special requirements relevant to the services provided
Send out information to start the preliminary carrier claims process
Generate turnover log for fellow employees each day
Qualifications
Education and Experience
Years of Experience: 1-3 years of logistics services and/or warehouse fulfillment experience
AOG experience a plus
Hazmat certification a plus
Experience With All Requisite Compliance And Regulatory Requirements
Willing to work variable schedule, including overtime, weekends and holidays
Education: Industry related degree and/or certification
Knowledge
Transportation — Knowledge of principles and methods for moving freight or goods by air, rail, sea, or road, including the relative costs and benefits
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Skills
Active Listening
Speaking
Critical Thinking
Negotiation
Time Management
Complex Problem Solving
Social Perceptiveness
Coordination
Judgment and Decision Making
Monitoring
Reading Comprehension
Service Orientation
Abilities
Oral Comprehension
Oral Expression
Written Comprehension
Speech Clarity
Near Vision
Problem Sensitivity
Speech Recognition
Written Expression
Deductive Reasoning
Inductive Reasoning
Tools
Desktop computers
Facsimile machines
Laptop computers
Special purpose telephones
Multi-line telephone systems
Technology
Compliance software
Electronic mail software
Enterprise resource planning ERP software
Warehouse management system WMS software
Customer resource management CRM software
Logistics and supply chain software (CargoWise ediEnterprise)
Microsoft Excel and other office applications
#J-18808-Ljbffr