Consultant, Conversational Design
NeuraFlash, Part of Accenture, Myrtle Point, OR, United States
Consultant, Conversational Design
Remote - United States Apply Here!
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
As a Conversational Design Consultant , you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end‑users.
You'll lead the design workstream within major customer experience transformations, across both the voice and digital channels.
As a core participant in our cross‑functional project teams, you'll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers.
You will have the opportunity to:
Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
Lead requirement gathering, ideation workshops and client design sessions
Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
Incorporate high‑level business goals into actionable, clear, and well‑structured experience designs, that can be used by development or implementation teams to create solutions
Create client‑facing deliverables with a specialized focus on conversational interaction and experience
Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data‑driven experience improvement recommendations
Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end‑users, and positive outcomes for NeuraFlash clients
Help drive project success criteria and reporting
Required Qualifications:
3+ years of experience design, or business analysis work experience
Customer‑facing consulting experience
Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
Adaptable to use different design tools as required
Ability to collaborate within a cross‑functional team to create rich end user experiences
Comfortable presenting design deliverables to business stakeholders
Experience analysing data to identify user behaviors and make design decisions
Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)
Preferred Skills:
Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
Experience designing solutions to support the contact centre or customer service, or a related environment
Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions
Experience with prompt writing and generative AI powered platforms
Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges
Ability to tie outcomes to business value (return on investment) through storytelling
Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions
Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 03/20/2026 and open for at least 3 days.
California Annual Salary Range
$94,400 to $266,300 USD
Cleveland Annual Salary Range
$87,400 to $213,000 USD
Colorado Annual Salary Range
$94,400 to $230,000 USD
District of Columbia Annual Salary Range
$100,500 to $245,000 USD
Illinois Annual Salary Range
$87,400 to $230,000 USD
Maryland Annual Salary Range
$94,400 to $230,000 USD
Massachusetts Annual Salary Range
$94,400 to $245,000 USD
Minnesota Annual Salary Range
$94,400 to $230,000 USD
New York / New Jersey Annual Salary Range
$87,400 to $266,300 USD
Washington Annual Salary Range
$100,500 to $245,000 USD
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and Affimative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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Remote - United States Apply Here!
Why NeuraFlash, Part of Accenture:
At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever‑evolving digital landscape with cutting‑edge, tailored strategies.
We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post‑launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.
Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI‑powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI‑powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.
As a Conversational Design Consultant , you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end‑users.
You'll lead the design workstream within major customer experience transformations, across both the voice and digital channels.
As a core participant in our cross‑functional project teams, you'll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers.
You will have the opportunity to:
Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automation
Craft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channels
Lead requirement gathering, ideation workshops and client design sessions
Contribute to enterprise customer engagement strategies, from a design and customer behavior perspective
Incorporate high‑level business goals into actionable, clear, and well‑structured experience designs, that can be used by development or implementation teams to create solutions
Create client‑facing deliverables with a specialized focus on conversational interaction and experience
Analyse interaction data to identify opportunities for automation where our customers will see the most value, and make data‑driven experience improvement recommendations
Work with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectives
Support customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end‑users, and positive outcomes for NeuraFlash clients
Help drive project success criteria and reporting
Required Qualifications:
3+ years of experience design, or business analysis work experience
Customer‑facing consulting experience
Experience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similar
Adaptable to use different design tools as required
Ability to collaborate within a cross‑functional team to create rich end user experiences
Comfortable presenting design deliverables to business stakeholders
Experience analysing data to identify user behaviors and make design decisions
Willing and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)
Preferred Skills:
Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systems
Experience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)
Experience designing solutions to support the contact centre or customer service, or a related environment
Knowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutions
Experience with prompt writing and generative AI powered platforms
Familiarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challenges
Ability to tie outcomes to business value (return on investment) through storytelling
Experience designing solutions which integrate with CRM, Contact Center, or Case Management solutions
Awareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practices
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 03/20/2026 and open for at least 3 days.
California Annual Salary Range
$94,400 to $266,300 USD
Cleveland Annual Salary Range
$87,400 to $213,000 USD
Colorado Annual Salary Range
$94,400 to $230,000 USD
District of Columbia Annual Salary Range
$100,500 to $245,000 USD
Illinois Annual Salary Range
$87,400 to $230,000 USD
Maryland Annual Salary Range
$94,400 to $230,000 USD
Massachusetts Annual Salary Range
$94,400 to $245,000 USD
Minnesota Annual Salary Range
$94,400 to $230,000 USD
New York / New Jersey Annual Salary Range
$87,400 to $266,300 USD
Washington Annual Salary Range
$100,500 to $245,000 USD
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement.
Accenture is an EEO and Affimative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
#J-18808-Ljbffr