Patient Representative II
Mount Sinai Medical Center, Miami Beach, FL, United States
Department
CC207789 IMED - 490
Job Description Summary
Position Responsibilities
Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.
Repeats key information when writing down messages to ensure accuracy.
Accurately enters patient demographics information and insurance data in the computer as documented.
Verifies insurance information, collects referrals and authorizations, and/or other forms as documented.
Checks to ensure that patients fill out applicable forms completely and correctly.
Informs secretary or Office Coordinator when supply level is approaching reorder point.
Copies patient records if requested by insurance company or other physician's office.
Distributes mail accurately and on a timely basis.
Efficiently schedules appointments, recording them as documented and following practice policy.
Responsible for completing daily receipts and journals and deposits to cashiers.
Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company.
Qualifications
License/Registration/Certification: None
Education: High School
Experience: 1-3 years experience in a healthcare setting preferred
Benefits
Health benefits
Life insurance
Long-term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet Insurance
Tuition reimbursement
Employee assistance program
Wellness program
On-site housing for select positions and more!
#J-18808-Ljbffr
CC207789 IMED - 490
Job Description Summary
Position Responsibilities
Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
Demonstrates proper telephone etiquette when receiving, transferring, and placing calls on hold. Hold times are to be kept to a minimum.
Repeats key information when writing down messages to ensure accuracy.
Accurately enters patient demographics information and insurance data in the computer as documented.
Verifies insurance information, collects referrals and authorizations, and/or other forms as documented.
Checks to ensure that patients fill out applicable forms completely and correctly.
Informs secretary or Office Coordinator when supply level is approaching reorder point.
Copies patient records if requested by insurance company or other physician's office.
Distributes mail accurately and on a timely basis.
Efficiently schedules appointments, recording them as documented and following practice policy.
Responsible for completing daily receipts and journals and deposits to cashiers.
Responsible for assembling batches for daily superbills for physicians and accurately preparing them for submission to billing company.
Qualifications
License/Registration/Certification: None
Education: High School
Experience: 1-3 years experience in a healthcare setting preferred
Benefits
Health benefits
Life insurance
Long-term disability coverage
Healthcare spending accounts
Retirement plan
Paid time off
Pet Insurance
Tuition reimbursement
Employee assistance program
Wellness program
On-site housing for select positions and more!
#J-18808-Ljbffr