Analyst, Workforce Experience & Technology Adoption
Help at Home, Jackson, MS, United States
Overview
As the nation’s leading provider of high quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place. It is the center of health, care coordination, and meaningful moments that transform lives.
We are seeking an Analyst, Workforce Experience and Technology Adoption to help bridge the gap between technology investments and real world usage across our caregiver and field teams.
This role sits at the intersection of human behavior, data, and technology. You will study how caregivers and operational teams actually interact with tools in their day to day work, uncover what drives or prevents adoption, and translate those insights into practical, scalable solutions. This is an opportunity to shape how technology supports our frontline teams, ensuring tools are intuitive, workflows are efficient, and adoption leads to measurable impact across the organization.
Responsibilities
Understand Behavior and Drive Adoption
Define and track key adoption metrics such as login rates, feature utilization, time to proficiency, and task completion
Analyze user journeys across systems to identify drop off points and inefficiencies
Segment users across caregivers, field administration, and leaders to uncover behavioral patterns
Translate Insights into Action
Connect user behavior to operational outcomes such as productivity, compliance, and service delivery
Identify root causes of low adoption including usability gaps, training needs, workflow misalignment, and change resistance
Evaluate system complexity and cognitive load impacting frontline teams
Conduct Research that Reflects the Real World
Design and execute user interviews, surveys, usability testing, and field observations
Surface friction points and unmet needs across tools and workflows
Apply behavioral science principles to interpret findings and recommend solutions
Improve Workflows and Enable Change
Recommend and support targeted interventions such as workflow redesign, nudges, prompts, and training enhancements
Partner cross functionally with Workforce Enablement, HR, Operations, IT, and Product teams to implement solutions
Support pilots, measure impact, and iterate based on results
Build Feedback Loops that Scale
Help create continuous feedback mechanisms between frontline teams and corporate functions
Influence training, communication, and product design through data driven insights
Contribute to scalable strategies that improve workforce experience and technology adoption
Qualifications
2+ years of experience in UX research, behavioral analytics, product analytics, psychology, or a related field
Experience measuring and improving adoption of digital tools or platforms
Experience with research methods such as user interviews, surveys, and usability testing
Curiosity about human behavior and what drives action in real work environments
Strong empathy for frontline teams and a desire to improve their experience
Ability to connect data, workflows, and outcomes in a meaningful way
Analytical capability with tools such as Excel and comfort interpreting data
Familiarity with behavioral science concepts such as nudging, motivation, and habit formation
Ability to translate insights into clear, actionable recommendations
Strong collaboration skills and comfort working across function
Help at Home is an Equal Employment Opportunity employer and welcomes all qualified applicants. We are committed to building a diverse and inclusive workforce.
Job Profile Summary
The Analyst, Workforce Experience and Technology Adoption role focuses on understanding how caregivers and field teams use technology in their day to day work, identifying barriers to adoption, and translating insights into practical improvements. By combining data, user feedback, and behavioral science, the Analyst helps drive meaningful adoption that improves workflows, efficiency, and overall workforce experience.
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As the nation’s leading provider of high quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place. It is the center of health, care coordination, and meaningful moments that transform lives.
We are seeking an Analyst, Workforce Experience and Technology Adoption to help bridge the gap between technology investments and real world usage across our caregiver and field teams.
This role sits at the intersection of human behavior, data, and technology. You will study how caregivers and operational teams actually interact with tools in their day to day work, uncover what drives or prevents adoption, and translate those insights into practical, scalable solutions. This is an opportunity to shape how technology supports our frontline teams, ensuring tools are intuitive, workflows are efficient, and adoption leads to measurable impact across the organization.
Responsibilities
Understand Behavior and Drive Adoption
Define and track key adoption metrics such as login rates, feature utilization, time to proficiency, and task completion
Analyze user journeys across systems to identify drop off points and inefficiencies
Segment users across caregivers, field administration, and leaders to uncover behavioral patterns
Translate Insights into Action
Connect user behavior to operational outcomes such as productivity, compliance, and service delivery
Identify root causes of low adoption including usability gaps, training needs, workflow misalignment, and change resistance
Evaluate system complexity and cognitive load impacting frontline teams
Conduct Research that Reflects the Real World
Design and execute user interviews, surveys, usability testing, and field observations
Surface friction points and unmet needs across tools and workflows
Apply behavioral science principles to interpret findings and recommend solutions
Improve Workflows and Enable Change
Recommend and support targeted interventions such as workflow redesign, nudges, prompts, and training enhancements
Partner cross functionally with Workforce Enablement, HR, Operations, IT, and Product teams to implement solutions
Support pilots, measure impact, and iterate based on results
Build Feedback Loops that Scale
Help create continuous feedback mechanisms between frontline teams and corporate functions
Influence training, communication, and product design through data driven insights
Contribute to scalable strategies that improve workforce experience and technology adoption
Qualifications
2+ years of experience in UX research, behavioral analytics, product analytics, psychology, or a related field
Experience measuring and improving adoption of digital tools or platforms
Experience with research methods such as user interviews, surveys, and usability testing
Curiosity about human behavior and what drives action in real work environments
Strong empathy for frontline teams and a desire to improve their experience
Ability to connect data, workflows, and outcomes in a meaningful way
Analytical capability with tools such as Excel and comfort interpreting data
Familiarity with behavioral science concepts such as nudging, motivation, and habit formation
Ability to translate insights into clear, actionable recommendations
Strong collaboration skills and comfort working across function
Help at Home is an Equal Employment Opportunity employer and welcomes all qualified applicants. We are committed to building a diverse and inclusive workforce.
Job Profile Summary
The Analyst, Workforce Experience and Technology Adoption role focuses on understanding how caregivers and field teams use technology in their day to day work, identifying barriers to adoption, and translating insights into practical improvements. By combining data, user feedback, and behavioral science, the Analyst helps drive meaningful adoption that improves workflows, efficiency, and overall workforce experience.
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