Personal Banker
Valley Bank, Springfield, NJ, United States
About the Role
As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. The role includes providing a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. The Personal Banker performs a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures.
Responsibilities
Provide exceptional customer service in accordance with Valley's mission statement and engage customers with friendly and professional service.
Maintain knowledge of all bank products and services, educate and demonstrate them to customers, and cross‑sell various products and services.
Present a confident and professional demeanor to establish trust and gain knowledge from the customer; analyze needs and recommend appropriate products and services.
Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, certificate of deposit, IRAs), discuss and sell loan products, and promote online and mobile banking to customers.
Meet customer expectations and achieve service quality standards; participate in and oversee the sales referral process to ensure customer financial needs are met and assist management in coaching and mentoring branch staff.
Perform all customer transactions and use appropriate technology efficiently; maintain and balance a cash box; utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines, and support customers in using Coin Machines.
Act as Vault Teller, ensuring branch cash adequacy for daily transactions by assisting in ordering and shipping currency, controlling coin and distributing cash to Tellers within prescribed limits.
Assist in community events (e.g., Habitat for Humanity); participate in and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to the Manager while maintaining personal knowledge of compliance and regulatory requirements.
Maintain knowledge and compliance with the bank's Code of Conduct and all policies and procedures.
Required Skills
Excellent verbal and written communication; ability to write correspondence and accurately demonstrate products and services to customers.
Excellent interpersonal‑customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
Strong analytical, problem‑solving, and decision‑making skills to uncover and resolve complex customer issues.
Make sound decisions, including making on‑the‑spot decisions regarding customer transactions; weigh customer satisfaction against potential loss or fraud and think through decisions.
Interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
Deep understanding of retail banking and strong customer‑service skills; engage customers in conversations about products and services.
Detail‑oriented, strong organizational skills, and high degree of accuracy.
Manage multiple projects simultaneously.
Proficient computer skills.
Required Experience
High School diploma or GED and a minimum of 1 year of business services experience in branch banking, knowledge of branch operations, or successful completion of a Valentine Retail training program.
Associate’s or Bachelor’s degree with concentration in accounting, business, finance, economics, or a related field is preferred.
Preferred Experience
FIS/IBS (Integrated Banking Solutions).
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As a Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, developing new business by educating existing and potential clients and exemplifying Valley's quality service standards. The role includes providing a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. The Personal Banker performs a variety of routine banking transactions (teller and platform), while supporting the Market Manager in achieving quality service and complying with operational procedures.
Responsibilities
Provide exceptional customer service in accordance with Valley's mission statement and engage customers with friendly and professional service.
Maintain knowledge of all bank products and services, educate and demonstrate them to customers, and cross‑sell various products and services.
Present a confident and professional demeanor to establish trust and gain knowledge from the customer; analyze needs and recommend appropriate products and services.
Meet with customers to analyze financial needs and maximize sales opportunities; open new accounts (checking, savings, certificate of deposit, IRAs), discuss and sell loan products, and promote online and mobile banking to customers.
Meet customer expectations and achieve service quality standards; participate in and oversee the sales referral process to ensure customer financial needs are met and assist management in coaching and mentoring branch staff.
Perform all customer transactions and use appropriate technology efficiently; maintain and balance a cash box; utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines, and support customers in using Coin Machines.
Act as Vault Teller, ensuring branch cash adequacy for daily transactions by assisting in ordering and shipping currency, controlling coin and distributing cash to Tellers within prescribed limits.
Assist in community events (e.g., Habitat for Humanity); participate in and support CRA initiatives, activities, and programs.
Report significant matters, issues, and unusual customer activity to the Manager while maintaining personal knowledge of compliance and regulatory requirements.
Maintain knowledge and compliance with the bank's Code of Conduct and all policies and procedures.
Required Skills
Excellent verbal and written communication; ability to write correspondence and accurately demonstrate products and services to customers.
Excellent interpersonal‑customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with customers and employees.
Strong analytical, problem‑solving, and decision‑making skills to uncover and resolve complex customer issues.
Make sound decisions, including making on‑the‑spot decisions regarding customer transactions; weigh customer satisfaction against potential loss or fraud and think through decisions.
Interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.
Deep understanding of retail banking and strong customer‑service skills; engage customers in conversations about products and services.
Detail‑oriented, strong organizational skills, and high degree of accuracy.
Manage multiple projects simultaneously.
Proficient computer skills.
Required Experience
High School diploma or GED and a minimum of 1 year of business services experience in branch banking, knowledge of branch operations, or successful completion of a Valentine Retail training program.
Associate’s or Bachelor’s degree with concentration in accounting, business, finance, economics, or a related field is preferred.
Preferred Experience
FIS/IBS (Integrated Banking Solutions).
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