Customer Service Representative (TX, ID, NV)
REVOLVE, Granite Heights, WI, United States
Main purpose of the Customer Service Rep role:
Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.
Major Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answering inbound telephone calls and providing excellent customer support
Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Follow up on all written correspondence and escalates to customer service manager on duty as necessary
Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
To perform the job successfully, an individual should demonstrate the following competencies:
Ability to work in a team environment
Ability to give and receive honest and direct feedback
Strong customer orientation with desire and willingness to help
Strong verbal and written communication skills
Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
Knowledge of apparel construction and fabrication and various fashion categories
Ability to work required overtime when business needs warrant
Schedule flexibility as shifts can change based on needs of our customers
Remote Work Requirements:
Ability to work autonomously in a virtual environment
Must be reachable and available by telephone, email, and instant message during work hours
Ability to meet set productivity standards on an ongoing basis
Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
Minimum Qualifications:
Experience with Microsoft Word and Excel
Type 50+ words per minute
Preferred Qualifications:
1+ years in Customer Service, help desk or call center experience
Type 60+ words per minute
Working knowledge of website navigation
Adept at using web-based software & tools
Experience with Microsoft PowerPoint, Visio, Word, and Excel
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch‑in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.
For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
A reasonable estimate of the current base hourly/salary range is $18.50/hr to $20.00/hr
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Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.
Major Responsibilities:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Answering inbound telephone calls and providing excellent customer support
Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
Responsible for researching and resolving complaints to ensure customer retention and satisfaction
Follow up on all written correspondence and escalates to customer service manager on duty as necessary
Coordinate and follow up with other departments to ensure problem resolution and work together with other customer service team members to promote an environment of customer satisfaction
To perform the job successfully, an individual should demonstrate the following competencies:
Ability to work in a team environment
Ability to give and receive honest and direct feedback
Strong customer orientation with desire and willingness to help
Strong verbal and written communication skills
Ability to work in the intensity of a high-volume inbound call center and capability of upholding the highest quality standards for individual output
Knowledge of apparel construction and fabrication and various fashion categories
Ability to work required overtime when business needs warrant
Schedule flexibility as shifts can change based on needs of our customers
Remote Work Requirements:
Ability to work autonomously in a virtual environment
Must be reachable and available by telephone, email, and instant message during work hours
Ability to meet set productivity standards on an ongoing basis
Must have a dedicated quiet and distraction free work space, including an appropriate work surface (desk that can accommodate a laptop and monitor)
Reliable internet speed of 50 Mbps or greater with Ethernet connection (Wi-Fi not permitted)
Ability to use the majority of your internet bandwidth for work (will have to avoid sharing bandwidth with others, especially if it involves activities that consume a considerable amount of bandwidth)
Minimum Qualifications:
Experience with Microsoft Word and Excel
Type 50+ words per minute
Preferred Qualifications:
1+ years in Customer Service, help desk or call center experience
Type 60+ words per minute
Working knowledge of website navigation
Adept at using web-based software & tools
Experience with Microsoft PowerPoint, Visio, Word, and Excel
A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch‑in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.
For individuals assigned and/or hired to work in California, Revolve includes a reasonable estimate of the salary or hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications.
A reasonable estimate of the current base hourly/salary range is $18.50/hr to $20.00/hr
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