Senior Systems Engineer - L2/L2+ Support (Salesforce Platform)
Gartner, Dolphin Cove, CT, United States
About this Role
Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.
What You’ll Do
Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environment
Troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations
Collaborate with cross-functional teams, document solutions and drive process improvements
Performing minor code fixes and deploy changes as needed is a plus
What You’ll Need
Bachelor’s degree in IT with 4-6 years hands‑on production support experience
Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA
Experience handling escalated technical issues (L2/L2+)
Familiarity with Co-Pilot and GenAI tools
Excellent communication skills; collaborative team player
Good to have
Apttus CPQ/CLM platform support experience is a plus
Experience performing minor code fixes and deploying solutions is a plus
Who You Are
Analytical problem‑solver who thrives in fast‑paced environments, values collaboration and continuous improvement.
Benefits
Competitive compensation
Limitless growth and learning opportunities
Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more
A collaborative and positive culture – join a diverse team of professionals that are as smart and driven as you
A chance to make an impact – your work will contribute directly to our strategy
Hybrid Work Environment – enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices
20+ PTO days plus holidays and floating holidays in your first year
Extensive medical, dental insurance and vision plan
401K with corporate match, immediate vesting
Health‑and‑wellness‑related allowance programs
Parental leave
Tuition reimbursement
Employee Stock Purchase Plan
Employee Assistance Program
Gartner Gives Charity Match
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $86,000 - $118,000. Actual salaries may vary based on experience, education, and location. In addition to base salary, employees may participate in an annual bonus plan or a role‑based uncapped sales incentive plan.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
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Join our IT department as a Sr. Systems Engineer specializing in L2 and L2+ support for the force.com platform. You'll play a critical role in ensuring system reliability, resolving complex technical issues and supporting seamless operations for our business users.
What You’ll Do
Deliver advanced L2/L2+ technical production support for the force.com platform in a 24 x 5 environment
Troubleshoot and resolve escalated incidents, perform root cause analysis and support integrations
Collaborate with cross-functional teams, document solutions and drive process improvements
Performing minor code fixes and deploy changes as needed is a plus
What You’ll Need
Bachelor’s degree in IT with 4-6 years hands‑on production support experience
Proficient with Salesforce admin tools, data management, integration methods, Incident Management, ServiceNow and JIRA
Experience handling escalated technical issues (L2/L2+)
Familiarity with Co-Pilot and GenAI tools
Excellent communication skills; collaborative team player
Good to have
Apttus CPQ/CLM platform support experience is a plus
Experience performing minor code fixes and deploying solutions is a plus
Who You Are
Analytical problem‑solver who thrives in fast‑paced environments, values collaboration and continuous improvement.
Benefits
Competitive compensation
Limitless growth and learning opportunities
Ongoing mentorship and apprenticeship; Leadership courses, development programs, technical courses, certification opportunities and more
A collaborative and positive culture – join a diverse team of professionals that are as smart and driven as you
A chance to make an impact – your work will contribute directly to our strategy
Hybrid Work Environment – enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices
20+ PTO days plus holidays and floating holidays in your first year
Extensive medical, dental insurance and vision plan
401K with corporate match, immediate vesting
Health‑and‑wellness‑related allowance programs
Parental leave
Tuition reimbursement
Employee Stock Purchase Plan
Employee Assistance Program
Gartner Gives Charity Match
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is $86,000 - $118,000. Actual salaries may vary based on experience, education, and location. In addition to base salary, employees may participate in an annual bonus plan or a role‑based uncapped sales incentive plan.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
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