JDE Application Support Analyst
NaSPA, Inc., Wheaton, IL, United States
Are you a technically curious problem-solver who enjoys helping others succeed? As an ERP Application Support Analyst – JD Edwards, you’ll provide day-to-day support for JDE and other critical business applications that enable Tyndale’s mission. This role is ideal for someone early in their ERP career who wants to deepen their JDE expertise while supporting business‑critical processes in a collaborative, purpose‑driven environment.
What You’ll Do
JD Edwards (JDE) Support
Provide Tier 1–2 support for JD Edwards (JDE) ERP system
Troubleshoot ERP system issues, including access, navigation, and configuration
Support users across Finance, Procurement, Inventory, and Sales modules
Perform user account setup, role/security changes, and password resets
ERP Troubleshooting and System Support
Analyze JDE errors, UBEs (batch jobs), and system logs
Troubleshoot failed transactions, stuck orders, vouchers, and receipts
Reproduce system issues in test
on‑production environments
Assist with JDE Orchestrator, integrations, and EDI troubleshooting
Perform basic data corrections under guidance
Documentation and Training
Create and maintain SOPs, user guides, and knowledge base documentation
Train users on JD Edwards processes and workflows
Support testing (UAT, regression testing) for system updates and fixes
Collaboration
Work with JDE System Administrator, developers, and IT teams
Escalate complex issues with clear documentation
Participate in support standups and issue prioritization
Skills and Qualifications Needed
1–3 years of experience with JD Edwards (JDE) or ERP systems (Oracle, SAP, NetSuite, etc.)
Experience supporting ERP applications, business systems, or financial systems
Strong skills in troubleshooting, problem‑solving, and documentation
Strong communication and customer support mindset
Preferred Qualifications
Experience with JD Edwards (JDE) Orchestrator, EDI or system integrations, UBEs, JDE logs, and processing options
Basic knowledge of SQL or data queries, APIs or integrations
Experience supporting Finance, Supply Chain, or Operations systems
The hiring range for this position is $65k to $75k annually. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors.
A summary of Tyndale’s comprehensive benefits is: https://www.tyndale.com/careers/.
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What You’ll Do
JD Edwards (JDE) Support
Provide Tier 1–2 support for JD Edwards (JDE) ERP system
Troubleshoot ERP system issues, including access, navigation, and configuration
Support users across Finance, Procurement, Inventory, and Sales modules
Perform user account setup, role/security changes, and password resets
ERP Troubleshooting and System Support
Analyze JDE errors, UBEs (batch jobs), and system logs
Troubleshoot failed transactions, stuck orders, vouchers, and receipts
Reproduce system issues in test
on‑production environments
Assist with JDE Orchestrator, integrations, and EDI troubleshooting
Perform basic data corrections under guidance
Documentation and Training
Create and maintain SOPs, user guides, and knowledge base documentation
Train users on JD Edwards processes and workflows
Support testing (UAT, regression testing) for system updates and fixes
Collaboration
Work with JDE System Administrator, developers, and IT teams
Escalate complex issues with clear documentation
Participate in support standups and issue prioritization
Skills and Qualifications Needed
1–3 years of experience with JD Edwards (JDE) or ERP systems (Oracle, SAP, NetSuite, etc.)
Experience supporting ERP applications, business systems, or financial systems
Strong skills in troubleshooting, problem‑solving, and documentation
Strong communication and customer support mindset
Preferred Qualifications
Experience with JD Edwards (JDE) Orchestrator, EDI or system integrations, UBEs, JDE logs, and processing options
Basic knowledge of SQL or data queries, APIs or integrations
Experience supporting Finance, Supply Chain, or Operations systems
The hiring range for this position is $65k to $75k annually. Actual offers will take into consideration the candidate’s education, experience, industry knowledge, technical skills, and other relevant factors.
A summary of Tyndale’s comprehensive benefits is: https://www.tyndale.com/careers/.
#J-18808-Ljbffr