Benefits Coordinator
Meta Care, Austin, TX, United States
Care Manager for Laity
Job Title:
Care Manager for Laity
Location:
Catholic Diocese of Austin, TX
Job Type:
Full-time
Reports to:
Director of Care Management
About the Role:
As a Care Manager, you will serve as a trusted guide and advocate for the members of the Catholic Diocese of Austin, helping them navigate the complexities of healthcare while supporting their overall well-being. Rather than providing hands‑on clinical care, you’ll serve as a compassionate coordinator—ensuring that members receive the right care, in the right place, at the right time. This member advocate role blends purpose‑driven service with professional expertise, offering the chance to build meaningful relationships while helping members access the resources they need to flourish. If you’re passionate about supporting others, thrive in a mission‑centered environment, and want to make a meaningful difference in the lives of those who serve the Church, this role offers a rare and fulfilling opportunity.
Key Responsibilities
Member Support & Relationship Building
Build trusted relationships with members through regular outreach and personal visits
Serve as a primary point of contact for members needing assistance navigating healthcare and benefits
Identify unmet needs and proactively connect members with appropriate services and resources
Promote preventive wellness by educating members on health initiatives and available resources
Provide educational materials and resources focused on prevention, wellness, and chronic disease management
Provide clear, accessible health information to help members understand and utilize their benefits
Care Coordination & Navigation
Coordinate medical, dental, and specialist appointments to ensure seamless care experiences
Assist members in navigating healthcare systems and provider networks
Support benefit coordination and collaborate with plan design vendors when needed
Coordinate third‑party services when needed (DME, home health, specialty providers, etc.)
Connect members with community resources including transportation, home care, and support services
Advocacy & Clinical Support
Conduct on‑site hospital visits and serve as an advocate for members during hospitalizations
Provide post‑hospitalization follow‑up and care coordination
Conduct on‑site visits to members in facilities including assisted living, skilled nursing facilities, retirement homes, and hospitals
Conduct home safety assessments and arrange modifications or meal services when needed
Assist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems
Collaboration & Program Support
Collaborate closely with Meta Care’s support team including pharmacists, nutritionists, and social workers
Collaborate with Client leadership to ensure strong communication and coordination of services
Work collaboratively with Client‑affiliated ministries and services including retirement homes and assisted living facilities
Participate in client meetings to identify needs and ensure comprehensive support
Develop outreach initiatives to increase awareness of available services and benefits
Documentation & Professional Standards
Maintain accurate and timely documentation of member interactions and services provided
Maintain strict confidentiality in accordance with PHI and HIPAA guidelines
Engage respectfully and professionally with clergy members and colleagues
Travel as needed to member locations and events
Perform additional duties as assigned by the Director of Care Management
Who We’re Looking For
Minimum 3 years of healthcare experience required
Preferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non‑bedside role
CNA or Medical Assistant backgrounds also encouraged (active license not required)
Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare system
Exceptional communication and listening skills with the ability to offer emotional support
Strong organizational abilities and attention to detail
A humble, service‑oriented demeanor and genuine desire to support others
Ability to work independently while collaborating with healthcare professionals and the Meta Care team
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Compensation
Based on experience and qualifications
Full‑time employees are eligible to receive:
Medical, dental, and vision insurance
Retirement plan
7 paid holidays
Vacation and sick leave
Company contribution of 90% toward individual medical premiums
Availability:
This position is available immediately. If you are compassionate, detail‑oriented, and inspired by the opportunity to support members in their health and wellness journey, please submit your resume and a cover letter to
REC@metacareusa.com
Equal Employment Opportunity:
Meta Care Inc. is proud to be an equal‑opportunity employer. All qualified applicants are encouraged to apply.
#J-18808-Ljbffr
Job Title:
Care Manager for Laity
Location:
Catholic Diocese of Austin, TX
Job Type:
Full-time
Reports to:
Director of Care Management
About the Role:
As a Care Manager, you will serve as a trusted guide and advocate for the members of the Catholic Diocese of Austin, helping them navigate the complexities of healthcare while supporting their overall well-being. Rather than providing hands‑on clinical care, you’ll serve as a compassionate coordinator—ensuring that members receive the right care, in the right place, at the right time. This member advocate role blends purpose‑driven service with professional expertise, offering the chance to build meaningful relationships while helping members access the resources they need to flourish. If you’re passionate about supporting others, thrive in a mission‑centered environment, and want to make a meaningful difference in the lives of those who serve the Church, this role offers a rare and fulfilling opportunity.
Key Responsibilities
Member Support & Relationship Building
Build trusted relationships with members through regular outreach and personal visits
Serve as a primary point of contact for members needing assistance navigating healthcare and benefits
Identify unmet needs and proactively connect members with appropriate services and resources
Promote preventive wellness by educating members on health initiatives and available resources
Provide educational materials and resources focused on prevention, wellness, and chronic disease management
Provide clear, accessible health information to help members understand and utilize their benefits
Care Coordination & Navigation
Coordinate medical, dental, and specialist appointments to ensure seamless care experiences
Assist members in navigating healthcare systems and provider networks
Support benefit coordination and collaborate with plan design vendors when needed
Coordinate third‑party services when needed (DME, home health, specialty providers, etc.)
Connect members with community resources including transportation, home care, and support services
Advocacy & Clinical Support
Conduct on‑site hospital visits and serve as an advocate for members during hospitalizations
Provide post‑hospitalization follow‑up and care coordination
Conduct on‑site visits to members in facilities including assisted living, skilled nursing facilities, retirement homes, and hospitals
Conduct home safety assessments and arrange modifications or meal services when needed
Assist with remote monitoring tools such as glucometers, blood pressure cuffs, and alert systems
Collaboration & Program Support
Collaborate closely with Meta Care’s support team including pharmacists, nutritionists, and social workers
Collaborate with Client leadership to ensure strong communication and coordination of services
Work collaboratively with Client‑affiliated ministries and services including retirement homes and assisted living facilities
Participate in client meetings to identify needs and ensure comprehensive support
Develop outreach initiatives to increase awareness of available services and benefits
Documentation & Professional Standards
Maintain accurate and timely documentation of member interactions and services provided
Maintain strict confidentiality in accordance with PHI and HIPAA guidelines
Engage respectfully and professionally with clergy members and colleagues
Travel as needed to member locations and events
Perform additional duties as assigned by the Director of Care Management
Who We’re Looking For
Minimum 3 years of healthcare experience required
Preferred LPN or RN (active license not required). Ideal for nurses seeking a meaningful non‑bedside role
CNA or Medical Assistant backgrounds also encouraged (active license not required)
Experience in clinical or medical office settings with a passion for helping individuals navigate the healthcare system
Exceptional communication and listening skills with the ability to offer emotional support
Strong organizational abilities and attention to detail
A humble, service‑oriented demeanor and genuine desire to support others
Ability to work independently while collaborating with healthcare professionals and the Meta Care team
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Compensation
Based on experience and qualifications
Full‑time employees are eligible to receive:
Medical, dental, and vision insurance
Retirement plan
7 paid holidays
Vacation and sick leave
Company contribution of 90% toward individual medical premiums
Availability:
This position is available immediately. If you are compassionate, detail‑oriented, and inspired by the opportunity to support members in their health and wellness journey, please submit your resume and a cover letter to
REC@metacareusa.com
Equal Employment Opportunity:
Meta Care Inc. is proud to be an equal‑opportunity employer. All qualified applicants are encouraged to apply.
#J-18808-Ljbffr