End User Administrator III - IVR Tools
Ahold Delhaize USA, Salisbury, NC, United States
Category/Area of Expertise:
IT & Technology
Job Requisition:
481342
Address:
USA-NC-Salisbury-2085 Harrison Road
Store Code:
Infrastructure - End User (5118592)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The End User Administrator III will provide expertise and leadership in the design, configuration, and management of all corporate, distribution center and retail digital media devices and associated supporting services. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise in the media device and services area of the enterprise.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC and Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
Provide subject matter expertise in the analysis, design and preparation of technology solutions to meet business needs
Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain architect to ensure adherence to the architectural roadmap
Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost-effective manner considering all budget aspects including total cost of ownership
Develop and implement solutions using the Microsoft Stack to address business needs and drive digital transformation
Manage software licenses, maintain critical applications, and provide robust support for SharePoint and related Microsoft Stack solutions
Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedure's manual or document repository
Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders
Develops complete and robust test plans, cases, and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools
Acts as communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed
Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities
Thorough understanding of the business strategy, operations, markets, and key stakeholders
Review's business processes to understand capability gaps and opportunities
Recommends Innovations and business processes /systems simplifications
Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance
Works as 3rd level support to help resolve issues within area of responsibility
Maintains a high level of individual contribution, professional growth, and ability to function effectively and independently, challenges others to do the same
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed
Qualifications
Bachelors Degree in Computer Science or Technical field; equivalent
Equivalent trainings/certifications/experience equivalency will be considered
3 or more years of equivalent experience in relevant job or field of technology
Preferred Qualifications
Master's Degree in relevant field of study preferred
Experience in retail or grocery preferred
Microsoft Stack (SharePoint, OneDrive, Office, Teams, Exchange, etc.)
Collaboration Tools (Smartsheet, Mural, Canva, etc.)
ME/NC/PA/SC Salary Range: $75,040-112,560
IL/MA/MD/NY Salary Range: $86,320-129,480
Hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
#J-18808-Ljbffr
IT & Technology
Job Requisition:
481342
Address:
USA-NC-Salisbury-2085 Harrison Road
Store Code:
Infrastructure - End User (5118592)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
The End User Administrator III will provide expertise and leadership in the design, configuration, and management of all corporate, distribution center and retail digital media devices and associated supporting services. They are expected to work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise in the media device and services area of the enterprise.
Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations include Salisbury, NC and Quincy, MA.
Applicants must be currently authorized to work in the United States on a full-time basis.
Duties & Responsibilities
Provide subject matter expertise in the analysis, design and preparation of technology solutions to meet business needs
Recommends components for solutions that will work well together across business domains, partner with domain architect or act as the domain architect to ensure adherence to the architectural roadmap
Accountable for projects/applications/infrastructure meeting business needs are delivered in a timely, cost-effective manner considering all budget aspects including total cost of ownership
Develop and implement solutions using the Microsoft Stack to address business needs and drive digital transformation
Manage software licenses, maintain critical applications, and provide robust support for SharePoint and related Microsoft Stack solutions
Ensures project artifacts are developed as required, this includes working with support organizations and suppliers to ensure proper documentation is created and stored in the procedure's manual or document repository
Facilitates/completes the creation of communication plans, ensuring that appropriate information is exchanged among key stakeholders
Develops complete and robust test plans, cases, and scripts, ensures defects are properly resolved and user acceptance is obtained. Ensures the test scripts and defects are entered and tracked in our department tools
Acts as communication point keeping the supplier and business partners informed of infrastructure changes, application changes, data changes or upcoming implementations and ensures business specific impacts are addressed
Ensures integration and consideration of assigned business areas against critical business processing, freeze periods, schedule changes, weather events and significant refresh activities
Thorough understanding of the business strategy, operations, markets, and key stakeholders
Review's business processes to understand capability gaps and opportunities
Recommends Innovations and business processes /systems simplifications
Builds close relationships with the function heads and their teams. Advise these teams on how technology can be used to match or outpace competitor performance
Works as 3rd level support to help resolve issues within area of responsibility
Maintains a high level of individual contribution, professional growth, and ability to function effectively and independently, challenges others to do the same
Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed
Qualifications
Bachelors Degree in Computer Science or Technical field; equivalent
Equivalent trainings/certifications/experience equivalency will be considered
3 or more years of equivalent experience in relevant job or field of technology
Preferred Qualifications
Master's Degree in relevant field of study preferred
Experience in retail or grocery preferred
Microsoft Stack (SharePoint, OneDrive, Office, Teams, Exchange, etc.)
Collaboration Tools (Smartsheet, Mural, Canva, etc.)
ME/NC/PA/SC Salary Range: $75,040-112,560
IL/MA/MD/NY Salary Range: $86,320-129,480
Hybrid
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.
#J-18808-Ljbffr