IT Service Desk Manager: Lead SLA-Driven Support & Teams

Leidos Inc is seeking an IT Support Manager in Washington, DC, to lead their Service Desk operations. This role involves overseeing incident and service request management, supporting a team, and ensuring compliance with service metrics. Candidates require a bachelor’s degree and 8+ years in IT operations, with at least 5 years in service desk management. ITIL certification and experience with ServiceNow are preferred. The position offers a pay range between $82,550 and $149,225, depending on experience.
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