Clinic/Practice Assistant, OBGYN
Mass General Brigham, Northampton, MA, United States
About the Organization
Mass General Brigham Medical Group Western Massachusetts, Inc. is a not-for-profit organization delivering high quality, low cost, innovative community-based ambulatory care across Massachusetts, New Hampshire, and Maine. We offer primary, specialty, behavioral and mental health, urgent care, outpatient surgery, imaging, cardiac testing, and infusion services.
Position Overview
We are seeking a full-time (40-hour) Clinic/Practice Assistant to support our Amherst and Northampton offices. The role is scheduled Tuesday-Thursday at the Northampton office and Monday & Friday at the Amherst office from 8:30am-5:00pm. The clinic/practice assistant serves as the face of our medical group, managing patient experience through telephone support (75%) and in-person check-in/check-out (25%).
Job Summary
Performs administrative and clinical functions under general supervision to support smooth and efficient clinical service or practice operations. Handles basic clerical work, patient scheduling, check-in, check-out, and related tasks.
Essential Functions
Perform routine administrative and clerical duties related to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to the patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as “Super User” for scheduling, registration, and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at an advanced competency level.
Qualifications
Education: High School Diploma or Equivalent required.
Licenses and Credentials: Certified Medical Administrative Assistant (CMAA) – preferred.
Experience: 2-3 years of office experience required.
Additional Job Details
We seek well-rounded customer service professionals who can multitask, prioritize, and thrive in a high-volume outpatient setting.
Work Details
Location: 22 Atwood Drive, Northampton, MA.
Weekly hours: 40, Day shift.
Schedule: Onsite, Regular.
Pay: $17.71 - $24.94 per hour.
EEO Statement
1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will provide reasonable accommodations for individuals with a disability during the application or interview process.
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Mass General Brigham Medical Group Western Massachusetts, Inc. is a not-for-profit organization delivering high quality, low cost, innovative community-based ambulatory care across Massachusetts, New Hampshire, and Maine. We offer primary, specialty, behavioral and mental health, urgent care, outpatient surgery, imaging, cardiac testing, and infusion services.
Position Overview
We are seeking a full-time (40-hour) Clinic/Practice Assistant to support our Amherst and Northampton offices. The role is scheduled Tuesday-Thursday at the Northampton office and Monday & Friday at the Amherst office from 8:30am-5:00pm. The clinic/practice assistant serves as the face of our medical group, managing patient experience through telephone support (75%) and in-person check-in/check-out (25%).
Job Summary
Performs administrative and clinical functions under general supervision to support smooth and efficient clinical service or practice operations. Handles basic clerical work, patient scheduling, check-in, check-out, and related tasks.
Essential Functions
Perform routine administrative and clerical duties related to a clinical service or physician practice office.
Make patient appointments and maintain appointment records.
Greet and assist patients.
Answer telephones, assist callers with routine inquiries, and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to the patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute unit mail or faxes.
Type forms, records, schedules, memos, etc., as directed.
May be required to accept co-payments.
Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.
Act as “Super User” for scheduling, registration, and billing systems.
Provide assistance and training to others in these areas.
May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at an advanced competency level.
Qualifications
Education: High School Diploma or Equivalent required.
Licenses and Credentials: Certified Medical Administrative Assistant (CMAA) – preferred.
Experience: 2-3 years of office experience required.
Additional Job Details
We seek well-rounded customer service professionals who can multitask, prioritize, and thrive in a high-volume outpatient setting.
Work Details
Location: 22 Atwood Drive, Northampton, MA.
Weekly hours: 40, Day shift.
Schedule: Onsite, Regular.
Pay: $17.71 - $24.94 per hour.
EEO Statement
1920 Mass General Brigham Medical Group Western Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will provide reasonable accommodations for individuals with a disability during the application or interview process.
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