System Administrator 2
Columbia Technology Partners, Baltimore, MD, United States
Job Summary
The System Administrator provides hands‑on support for the implementation, operation, and maintenance of enterprise IT systems. This role is responsible for sustaining the reliability, security, and performance of client/server, storage, network, and mobile environments while delivering Tier 1 and Tier 2 user support. The administrator manages day‑to‑day system operations, troubleshoots complex issues, and ensures effective communication and escalation to agency leadership and internal stakeholders.
Key Responsibilities
Implement, operate, and maintain IT systems supporting enterprise mission requirements
Manage daily configuration, monitoring, and operational activities for IT infrastructure and platforms
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution
Support end users with access to systems, applications, and resources
Troubleshoot and resolve issues across client, server, storage, network, and mobile device environments
Escalate issues as required and communicate system status, risks, and resolution progress to agency management and internal customers
Provide in‑depth technical troubleshooting and root‑cause analysis for escalated incidents
Deliver detailed technical analysis and feedback for complex tickets and systemic issues
Support dispatch systems and hardware‑related incidents through resolution
Configure, manage, and maintain UNIX and Windows operating systems
Install, configure, and patch operating system software and supporting components
Maintain system integrity and configure network components to support mission operations
Implement system and operating system enhancements to improve reliability, availability, and performance
Optimize system operations, conduct capacity analysis, and support resource planning efforts
Qualifications
Ten (10) years of experience as a System Administrator supporting programs of similar scope, complexity, and mission criticality
Bachelor's degree in a technical discipline from an accredited college or university; five (5) additional years of relevant System Administrator experience may be substituted for the degree
Experience supporting DevOps environments and cloud‑based architectures, including AWS
Requirements
U.S. Citizenship is required for all applicants.
CTP is an equal opportunity employer and abides by applicable employment laws and regulations.
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564.
Employment is contingent upon successful completion of a security background investigation and polygraph.
This position requires an active Security Clearance with appropriate Polygraph.
Certification Requirements:
DOD 8570 Certification
Benefits
Medical: Offers three superior plans, including in‑network and out‑of‑network options.
Vision + Dental: Both free and fully paid by the company.
Retirement: 401(k) with 6% company contribution.
PTO + Leave: Customizable leave plans, including Jury Duty, Bereavement, and Military Leave.
Career Growth: Up to $10,000 provided for approved career‑related learning, training, education, and tuition.
Life and AD&D Insurance, Short‑Term & Long‑Term Disability: Covered at zero cost.
Profit Sharing Bonus: End‑of‑year cash added to your bottom line.
Referral Bonus Program: Tiered bonuses ranging from $7,000 to $20,000 based on referral stage.
Salary Range Transparency
Compensation is based on job role and responsibilities, market research, experience and qualifications, location, and company performance.
Equal Opportunity
CTP is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group. Our EEO policy applies to all employees, job candidates, contractors, stakeholders, and visitors.
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The System Administrator provides hands‑on support for the implementation, operation, and maintenance of enterprise IT systems. This role is responsible for sustaining the reliability, security, and performance of client/server, storage, network, and mobile environments while delivering Tier 1 and Tier 2 user support. The administrator manages day‑to‑day system operations, troubleshoots complex issues, and ensures effective communication and escalation to agency leadership and internal stakeholders.
Key Responsibilities
Implement, operate, and maintain IT systems supporting enterprise mission requirements
Manage daily configuration, monitoring, and operational activities for IT infrastructure and platforms
Provide Tier 1 (Help Desk) and Tier 2 (Escalation) support, including problem identification, diagnosis, and resolution
Support end users with access to systems, applications, and resources
Troubleshoot and resolve issues across client, server, storage, network, and mobile device environments
Escalate issues as required and communicate system status, risks, and resolution progress to agency management and internal customers
Provide in‑depth technical troubleshooting and root‑cause analysis for escalated incidents
Deliver detailed technical analysis and feedback for complex tickets and systemic issues
Support dispatch systems and hardware‑related incidents through resolution
Configure, manage, and maintain UNIX and Windows operating systems
Install, configure, and patch operating system software and supporting components
Maintain system integrity and configure network components to support mission operations
Implement system and operating system enhancements to improve reliability, availability, and performance
Optimize system operations, conduct capacity analysis, and support resource planning efforts
Qualifications
Ten (10) years of experience as a System Administrator supporting programs of similar scope, complexity, and mission criticality
Bachelor's degree in a technical discipline from an accredited college or university; five (5) additional years of relevant System Administrator experience may be substituted for the degree
Experience supporting DevOps environments and cloud‑based architectures, including AWS
Requirements
U.S. Citizenship is required for all applicants.
CTP is an equal opportunity employer and abides by applicable employment laws and regulations.
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564.
Employment is contingent upon successful completion of a security background investigation and polygraph.
This position requires an active Security Clearance with appropriate Polygraph.
Certification Requirements:
DOD 8570 Certification
Benefits
Medical: Offers three superior plans, including in‑network and out‑of‑network options.
Vision + Dental: Both free and fully paid by the company.
Retirement: 401(k) with 6% company contribution.
PTO + Leave: Customizable leave plans, including Jury Duty, Bereavement, and Military Leave.
Career Growth: Up to $10,000 provided for approved career‑related learning, training, education, and tuition.
Life and AD&D Insurance, Short‑Term & Long‑Term Disability: Covered at zero cost.
Profit Sharing Bonus: End‑of‑year cash added to your bottom line.
Referral Bonus Program: Tiered bonuses ranging from $7,000 to $20,000 based on referral stage.
Salary Range Transparency
Compensation is based on job role and responsibilities, market research, experience and qualifications, location, and company performance.
Equal Opportunity
CTP is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group. Our EEO policy applies to all employees, job candidates, contractors, stakeholders, and visitors.
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