Spa Front Desk & Reservations Agent
The Fairmont Hotel, Scottsdale, AZ, United States
Role Overview
Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity to work in a fast‑paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.
Responsibilities
Consistently offer professional, engaging and friendly service
Greet guests over the phone in a warm genuine manner
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and upsells
Communicate all changes, cancellations and additions to the back‑of‑house leadership team
Promote a safe working environment by adhering to hotel health and safety standards
Process transactions and adjustments in Book4Time daily
Perform any duties and responsibilities as assigned including daily checklists
Qualifications
Experience working in the spa or salon industry
Book4Time experience preferred
Must be able to read, write, and speak English
Bilingual in Spanish is an asset
Basic computer skills required
Adhere to Fairmont Scottsdale Princess grooming guidelines
Constant standing and walking throughout shift
Benefits
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
Free meals at our on‑site employee restaurant
Learning programs through our Academies designed to sharpen your skills
Great Medical and Dental benefits, including two employer‑funded medical plans, meaning $0 premium if you enroll in the employee‑only tier! 401K, Direct Deposit, etc.
Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
Are you passionate about the spa industry and providing unforgettable experiences? We have an amazing opportunity to work in a fast‑paced, luxury environment providing five diamond spa services to our guests. As a Spa Reservations Coordinator, you are the first point of contact for our guests, giving you the opportunity to shine and set the stage for an amazing experience at the Fairmont Scottsdale Princess.
Responsibilities
Consistently offer professional, engaging and friendly service
Greet guests over the phone in a warm genuine manner
Maintain a high level of professionalism in all aspects of job performance
Host guests through the facility and familiarize them with the surroundings while explaining the wellness journey
Guide the guests toward their specific needs when making reservations and off multiple treatment bookings and upsells
Communicate all changes, cancellations and additions to the back‑of‑house leadership team
Promote a safe working environment by adhering to hotel health and safety standards
Process transactions and adjustments in Book4Time daily
Perform any duties and responsibilities as assigned including daily checklists
Qualifications
Experience working in the spa or salon industry
Book4Time experience preferred
Must be able to read, write, and speak English
Bilingual in Spanish is an asset
Basic computer skills required
Adhere to Fairmont Scottsdale Princess grooming guidelines
Constant standing and walking throughout shift
Benefits
Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
Free meals at our on‑site employee restaurant
Learning programs through our Academies designed to sharpen your skills
Great Medical and Dental benefits, including two employer‑funded medical plans, meaning $0 premium if you enroll in the employee‑only tier! 401K, Direct Deposit, etc.
Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr