Customer Service Representative - Texas
TEKsystems, Phoenix, AZ, United States
MUST RESIDE IN CENTRAL TIME ZONE
100% REMOTE
The ideal candidate will be responsible for providing customer support related to sales, promotions, installations, and communications. The primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.
Responsibilities
Provide exceptional customer service support across sales, promotions, and installation processes, ensuring a seamless customer experience
Investigate and resolve customer claims and complaints with fairness, accuracy, and professionalism
Foster positive customer relationships by maintaining high levels of satisfaction and responsiveness
Collaborate with internal teams to develop and execute customer education initiatives that enhance product understanding and engagement
Analyze customer survey feedback to identify trends and implement targeted improvement plans
Support outside sales representatives by fulfilling service requests and facilitating order-related communications
Manage inbound calls from a phone queue, maintaining professionalism and efficiency even during peak periods
Accurately enter and process customer orders using ERP/CRM systems, ensuring timely and error‑free fulfillment
Qualifications
MUST HAVE hands‑on experience with ERP or CRM systems for managing customer data, processing orders, and tracking communications
Minimum 2 years of experience in customer service and order entry
MUST HAVE SAP experience
Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word, for documentation, scheduling, and communication
Demonstrated ability to manage and prioritize a shared email inbox with accuracy and responsiveness
Exceptional attention to detail with a commitment to maintaining data integrity and order accuracy
Strong verbal and written communication skills, with the ability to interact professionally across teams and with customers
Proven ability to perform under pressure, manage multiple tasks simultaneously, and meet deadlines in a dynamic setting
Effective problem‑solving skills with a proactive approach to resolving customer inquiries and order discrepancies
High level of adaptability, collaboration, and accountability in team‑oriented environments.
Job Type & Location
Contract to Hire position based out of Phoenix, AZ. 100% remote.
Pay And Benefits
Pay range: $20.00 - $20.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
Fully remote position.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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100% REMOTE
The ideal candidate will be responsible for providing customer support related to sales, promotions, installations, and communications. The primary goal is to maintain strong customer relationships and ensure fair and effective resolution of claims and complaints, in alignment with consumer laws.
Responsibilities
Provide exceptional customer service support across sales, promotions, and installation processes, ensuring a seamless customer experience
Investigate and resolve customer claims and complaints with fairness, accuracy, and professionalism
Foster positive customer relationships by maintaining high levels of satisfaction and responsiveness
Collaborate with internal teams to develop and execute customer education initiatives that enhance product understanding and engagement
Analyze customer survey feedback to identify trends and implement targeted improvement plans
Support outside sales representatives by fulfilling service requests and facilitating order-related communications
Manage inbound calls from a phone queue, maintaining professionalism and efficiency even during peak periods
Accurately enter and process customer orders using ERP/CRM systems, ensuring timely and error‑free fulfillment
Qualifications
MUST HAVE hands‑on experience with ERP or CRM systems for managing customer data, processing orders, and tracking communications
Minimum 2 years of experience in customer service and order entry
MUST HAVE SAP experience
Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word, for documentation, scheduling, and communication
Demonstrated ability to manage and prioritize a shared email inbox with accuracy and responsiveness
Exceptional attention to detail with a commitment to maintaining data integrity and order accuracy
Strong verbal and written communication skills, with the ability to interact professionally across teams and with customers
Proven ability to perform under pressure, manage multiple tasks simultaneously, and meet deadlines in a dynamic setting
Effective problem‑solving skills with a proactive approach to resolving customer inquiries and order discrepancies
High level of adaptability, collaboration, and accountability in team‑oriented environments.
Job Type & Location
Contract to Hire position based out of Phoenix, AZ. 100% remote.
Pay And Benefits
Pay range: $20.00 - $20.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
Fully remote position.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr