Customer Relationship Associate
Microbac Laboratories, Inc, Newton, IA, United States
Job Summary
The Customer Relationship Associate serves as a front‑line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non‑technical individuals, and the ability to effectively coordinate the activities of cross‑functional teams in a deadline‑driven work environment.
Essential Functions
Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; troubleshoot and head off problems, preventing them from adversely affecting the client.
Manage the logistics of client projects, ensuring client needs are met in a timely and cost‑effective manner, while ensuring the quality of work completed and reported meets or exceeds predetermined quality standards.
Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.
Effectively store and organize all incoming samples that have been processed.
Maintain sample retention and storage.
Maintain organization of samples to be disposed of.
Prepare and provide sample supplies to customers.
Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.
Coordinate communications and actions between internal departments/functions.
Monitor the progress of projects and delegate work assignments, as necessary.
Communicate technical data to the laboratory's senior leadership and to clients.
Suggest new service possibilities in alignment with our business goals based on ongoing evaluations of client needs.
Work accurately in a fast‑paced environment.
Minimum Qualifications
Degree in Food Science, Chemistry, or a related field of study; technical understanding of Food and/or Environmental Testing requirements.
Food and/or Environmental Testing Laboratory Experience is strongly desired.
Client service or QA experience preferred.
Ability to communicate clearly and effectively with both laboratory staff and non‑technical individuals.
Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
Familiarity with the regulatory testing requirements within the industry (e.g., FDA; EPA).
Demonstrated ability to effectively plan, organize and lead projects.
Ability to demonstrate an observable commitment to service excellence and brand standards.
Physical Requirements
Regularly use hands to finger, handle, or feel objects, tools; talk or hear.
Occasionally stand, walk, sit, and lift or move up to 25 pounds.
Specific vision abilities required include color vision and depth perception.
Working Conditions
Work is performed in a general office environment.
Noise level in the work environment is usually moderate.
Job may require travel less than 20% of the time.
Other
This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.
Employment is at‑will. Microbac promotes a drug‑free, alcohol‑free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.
Microbac is an Equal Opportunity Employer—We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. All qualified applicants will receive consideration for employment.
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The Customer Relationship Associate serves as a front‑line contact to receive and process samples arriving to the laboratory and successfully providing processed samples to laboratory personnel for timely analysis. Through gaining a thorough understanding of our clients' needs and effectively coordinating internal efforts, they ensure Microbac is positioned to deliver timely and accurate test results. The position requires a high amount of client interaction, data entry and organization, the ability to relay technical knowledge to non‑technical individuals, and the ability to effectively coordinate the activities of cross‑functional teams in a deadline‑driven work environment.
Essential Functions
Gain a thorough understanding of client needs; function as the liaison between the client, Customer Relationship account management team, and our laboratory staff teams; troubleshoot and head off problems, preventing them from adversely affecting the client.
Manage the logistics of client projects, ensuring client needs are met in a timely and cost‑effective manner, while ensuring the quality of work completed and reported meets or exceeds predetermined quality standards.
Efficiently receive and process samples while triaging and prioritizing based on sample and analysis requirements.
Effectively store and organize all incoming samples that have been processed.
Maintain sample retention and storage.
Maintain organization of samples to be disposed of.
Prepare and provide sample supplies to customers.
Maintain and grow overall client satisfaction through collaboratively working with all stakeholders to ensure timely deliverables.
Coordinate communications and actions between internal departments/functions.
Monitor the progress of projects and delegate work assignments, as necessary.
Communicate technical data to the laboratory's senior leadership and to clients.
Suggest new service possibilities in alignment with our business goals based on ongoing evaluations of client needs.
Work accurately in a fast‑paced environment.
Minimum Qualifications
Degree in Food Science, Chemistry, or a related field of study; technical understanding of Food and/or Environmental Testing requirements.
Food and/or Environmental Testing Laboratory Experience is strongly desired.
Client service or QA experience preferred.
Ability to communicate clearly and effectively with both laboratory staff and non‑technical individuals.
Exceptional ability to work with others to troubleshoot and solve problems and delegate tasks when necessary.
Familiarity with the regulatory testing requirements within the industry (e.g., FDA; EPA).
Demonstrated ability to effectively plan, organize and lead projects.
Ability to demonstrate an observable commitment to service excellence and brand standards.
Physical Requirements
Regularly use hands to finger, handle, or feel objects, tools; talk or hear.
Occasionally stand, walk, sit, and lift or move up to 25 pounds.
Specific vision abilities required include color vision and depth perception.
Working Conditions
Work is performed in a general office environment.
Noise level in the work environment is usually moderate.
Job may require travel less than 20% of the time.
Other
This job description is not an exhaustive list of all duties an employee may be required to perform. Microbac reserves the right to revise the job description at any time.
Employment is at‑will. Microbac promotes a drug‑free, alcohol‑free workplace. Applicants considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.
Microbac is an Equal Opportunity Employer—We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. All qualified applicants will receive consideration for employment.
#J-18808-Ljbffr