Concessions Lead Supervisor - Canalside
Resurgence Brewing Company, Buffalo, NY, United States
Resurgence Brewing Co. (RBC) believes that enjoying a well-crafted brew is an experience in itself, best shared with friends, both new and old. Our goal is to deliver memorable, tasty beverage moments to the drinkers of the Greater Buffalo region, whether they're at home, in their favorite bar, or on a tour of our extraordinary brewery.
What You'll Be Doing
This position is summer only from May to September/October at our Canalside location at 44 Prime Street, Buffalo, NY 14202. The hours of operation begin with weekends and will transition to full-time hours in late-May. Opportunity may be available to transfer to our Chicago Street Brewery location once the season ends.
Evening and weekend availability is a must.
Reporting to the Director of Tap Room Operations, the Concessions Lead will supervise and oversee daily shift operation at our Canalside location. This individual will ensure successful execution of daily operations and provide service to customers. You'll be responsible for tasks like: opening and closing duties, staff oversight, providing concessionaire and cook support if/when needed, addressing patron concerns and questions, escalating matters to the Director when necessary, and ensuring compliance with company polices and mandated regulations.
What You'll Need
Minimum of two (2) years of service industry experience
Demonstrated ability to manage multiple tasks and operations
Proficient with a POS system - experience with Toast is a plus
Excellent customer service skills, friendly, personable, supportive
Strong organizational skills
Strong work ethic; punctual and attentive to schedule
Detail-oriented, approachable, accommodating
Assertiveness
Displays problem-solving skills and accountability
Able to follow directions; promote cleanliness and protocols
Flexibility' able to adapt to volume fluctuations
Authorized to work in the US
Able to lift up to 50 pounds
Salary: $16.00 per hour
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What You'll Be Doing
This position is summer only from May to September/October at our Canalside location at 44 Prime Street, Buffalo, NY 14202. The hours of operation begin with weekends and will transition to full-time hours in late-May. Opportunity may be available to transfer to our Chicago Street Brewery location once the season ends.
Evening and weekend availability is a must.
Reporting to the Director of Tap Room Operations, the Concessions Lead will supervise and oversee daily shift operation at our Canalside location. This individual will ensure successful execution of daily operations and provide service to customers. You'll be responsible for tasks like: opening and closing duties, staff oversight, providing concessionaire and cook support if/when needed, addressing patron concerns and questions, escalating matters to the Director when necessary, and ensuring compliance with company polices and mandated regulations.
What You'll Need
Minimum of two (2) years of service industry experience
Demonstrated ability to manage multiple tasks and operations
Proficient with a POS system - experience with Toast is a plus
Excellent customer service skills, friendly, personable, supportive
Strong organizational skills
Strong work ethic; punctual and attentive to schedule
Detail-oriented, approachable, accommodating
Assertiveness
Displays problem-solving skills and accountability
Able to follow directions; promote cleanliness and protocols
Flexibility' able to adapt to volume fluctuations
Authorized to work in the US
Able to lift up to 50 pounds
Salary: $16.00 per hour
#J-18808-Ljbffr