Supervisor Care Coordinator
PetVet Care Centers, Memphis, TN, United States
Overview
PetVet Care Centers' Memphis Veterinary Specialists & Emergency is currently seeking Client Service Supervisor to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Responsibilities
Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
Schedule receptionists according to staffing needs, serving as a receptionist, as needed
Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
Maintains specialist (non-emergency doctors) scheduling information and changes
Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
Process refunds, returns, and credits, as needed by location
Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
Serve as back-up to Hospital Manager for maintenance or building issue resolution
Other duties as assigned by Manager.
Qualifications
High School diploma or equivalent
Minimum 1 year customer service experience
At least 1 year veterinary medical receptionist experience preferred
Veterinary environment, terminology, and protocols
Working in a team environment
Customer Service
Handling multiple tasks and priorities
Multi-line telephone systems
Organization skills
Attention to detail
Verbal and written communication skills
Supervisory and staff scheduling skills
Basic math skills
Properly handling and accounting for cash and client payments
Good interpersonal skills
Schedule
5 days per week, possible rotating schedule. Some night and weekend shifts are required.
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range
$18—$24 USD
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr
PetVet Care Centers' Memphis Veterinary Specialists & Emergency is currently seeking Client Service Supervisor to join their team!
At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Because life is better with pets. We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve. With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:
Local autonomy with national support
Career mobility and development opportunities
A collaborative, inclusive environment where your wellbeing comes first
You care for pets. We care for you.
Responsibilities
Supervise receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies and communicating new practices and policies regarding reception duties
Schedule receptionists according to staffing needs, serving as a receptionist, as needed
Receive client complaints and concerns regarding reception, escalating issues to Hospital Manager, as needed
Maintains specialist (non-emergency doctors) scheduling information and changes
Count cash and/or balance daily transactions, balance cash drawer and make change, as needed
Process refunds, returns, and credits, as needed by location
Organizes and processes all payment plans and held checks, as needed by location, obtaining approvals as necessary
Bi-monthly billing statements and collections as well as end-of-month closing reports, as required by location
Serve as back-up to Hospital Manager for maintenance or building issue resolution
Other duties as assigned by Manager.
Qualifications
High School diploma or equivalent
Minimum 1 year customer service experience
At least 1 year veterinary medical receptionist experience preferred
Veterinary environment, terminology, and protocols
Working in a team environment
Customer Service
Handling multiple tasks and priorities
Multi-line telephone systems
Organization skills
Attention to detail
Verbal and written communication skills
Supervisory and staff scheduling skills
Basic math skills
Properly handling and accounting for cash and client payments
Good interpersonal skills
Schedule
5 days per week, possible rotating schedule. Some night and weekend shifts are required.
What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:
Medical, dental, and vision insurance
Paid Parental Leave (birth, adoption, foster)
401(k) with discretionary contribution
Team Member Pet Discounts
Emotional wellbeing support — including Calm app access and 24/7 EAP
CE stipends and career development resources
Grant Circle — a relief fund for team members facing personal hardship
Local hospital culture backed by national resources
Pay Range
$18—$24 USD
At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.
#J-18808-Ljbffr