Patient Services Specialist for Pulmonary in SW Portland
The Oregon Clinic, Portland, OR, United States
Job Description
Join us at The Oregon Clinic as a full‑time Patient Services Specialist (Hybrid/Remote). Work alongside a collaborative team of patient‑focused colleagues and physicians in our thriving Pulmonary, Critical Care & Sleep Medicine West Clinic located in Southwest Portland. Each patient receives the highest value care tailored to their needs.
Every person at TOC makes a difference in our mission of delivering world‑class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Pulmonary, Critical Care & Sleep Medicine West Clinic receive the highest value care tailored to their needs.
Primary Responsibilities
Responsible for checking in and out new/established patients.
Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients' appointments according to all office protocols and physician requests in an efficient and timely manner.
Obtaining and completing insurance information.
Answering phones on a multi‑line system.
Managing inbound referrals.
Updating registration and EMR records as needed.
Performing additional administrative and support tasks as assigned.
Salary
Level I: $19.59 - $26.51 per hour.
Level II: $21.55 - $29.16 per hour.
Level III: $23.71 - $32.07 per hour.
Workdays & Location
This role is located at our new Creekside Building at 11000 SW Stratus St, Beaverton, OR 97008, scheduled to open in May 2026. Hybrid/Remote work is available once training is completed and expectations are met. Must live in Portland or SW Washington. Typical hours are Monday‑Friday (8:00 am‑4:30 pm).
Qualifications
Minimum of one (1) year of previous medical front office experience is strongly preferred. Specialty care experience is a plus.
Prior experience in complex healthcare scheduling is preferred.
Prior Electronic Medical Record (EPIC) experience is required.
Prior experience with insurance and referral processes is required.
Strong customer service skills and phone experience are strongly preferred.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient‑focused care, privacy, and safety.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Benefits
Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
Work‑Life Balance: Paid Time Off plus 9 paid holidays annually
Wellness Support: Robust wellness program and employee assistance services
Commuter Benefits: 70% of Tri‑Met transit pass covered
Additional Perks: Employee discounts and optional benefits like Pet Insurance
Inclusion & Diversity Commitment
Diversity, Equity, & Inclusion: We are an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
A safe workplace: We are an alcohol and drug‑free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.
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Join us at The Oregon Clinic as a full‑time Patient Services Specialist (Hybrid/Remote). Work alongside a collaborative team of patient‑focused colleagues and physicians in our thriving Pulmonary, Critical Care & Sleep Medicine West Clinic located in Southwest Portland. Each patient receives the highest value care tailored to their needs.
Every person at TOC makes a difference in our mission of delivering world‑class care with kindness and empathy. As a member of our team, you have the opportunity to make a valuable impact within the local community and our ecosystem of care. By providing patients and internal and external stakeholders with a consistent, efficient, and easy experience, you’ll help ensure that patients at The Oregon Clinic Pulmonary, Critical Care & Sleep Medicine West Clinic receive the highest value care tailored to their needs.
Primary Responsibilities
Responsible for checking in and out new/established patients.
Promotes efficient physician scheduling and patient access by properly scheduling and rescheduling patients' appointments according to all office protocols and physician requests in an efficient and timely manner.
Obtaining and completing insurance information.
Answering phones on a multi‑line system.
Managing inbound referrals.
Updating registration and EMR records as needed.
Performing additional administrative and support tasks as assigned.
Salary
Level I: $19.59 - $26.51 per hour.
Level II: $21.55 - $29.16 per hour.
Level III: $23.71 - $32.07 per hour.
Workdays & Location
This role is located at our new Creekside Building at 11000 SW Stratus St, Beaverton, OR 97008, scheduled to open in May 2026. Hybrid/Remote work is available once training is completed and expectations are met. Must live in Portland or SW Washington. Typical hours are Monday‑Friday (8:00 am‑4:30 pm).
Qualifications
Minimum of one (1) year of previous medical front office experience is strongly preferred. Specialty care experience is a plus.
Prior experience in complex healthcare scheduling is preferred.
Prior Electronic Medical Record (EPIC) experience is required.
Prior experience with insurance and referral processes is required.
Strong customer service skills and phone experience are strongly preferred.
Demonstrated ability to initiate, work independently, and effectively multitask.
Excellent attendance and work ethic.
Positive attitude and desire to be a team player.
Ability to communicate professionally and effectively with patients, physicians, and other team members.
A commitment to patient‑focused care, privacy, and safety.
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Benefits
Healthcare: Employee is 100% covered Medical, Dental, and Prescription Insurance
Financial Wellbeing: Generous 401(k) plan and Flexible Spending Account options
Work‑Life Balance: Paid Time Off plus 9 paid holidays annually
Wellness Support: Robust wellness program and employee assistance services
Commuter Benefits: 70% of Tri‑Met transit pass covered
Additional Perks: Employee discounts and optional benefits like Pet Insurance
Inclusion & Diversity Commitment
Diversity, Equity, & Inclusion: We are an Equal Opportunity Employer. We welcome and embrace differences and a diversity of backgrounds. Our goal is for patients, physicians, and team members to see and feel diversity, equity, safety, and inclusion in all aspects of their interactions with TOC clinics and administration.
A safe workplace: We are an alcohol and drug‑free workplace for the safety of our patients and employees. Offers are contingent on successful completion of drug and background screenings.
#J-18808-Ljbffr