Optical Dispenser
Kaiser Permanente, California, MO, United States
Job Summary
Under limited supervision, measures pupil distance and bridge width, adjusts eyeglass frames and assists patients in selecting optical items to conform with corresponding optical prescriptions and established procedures.
Essential Responsibilities
Assists members with the selection of frames and lenses through education and uncovering lifestyle needs.
Takes orders for eyewear and miscellaneous optical and contact lens items.
Dispenses and adjusts eyewear and ophthalmic appliances.
Makes minor repairs and adjustments of eyewear to include additional optical benchwork.
Takes accurate facial measurements of members to fit eyewear needs.
Provides member with information about their eyewear, vision benefits, optical pricing, payment collection and quotations for members.
Explains product options and optical services.
Manages and resolves problems regarding member eyewear complaints performing service recovery.
Maintains a clean, neat, and attractive dispensing, lab workroom and retail frame setting.
Requests supplies, eyeglass cases, tools, and maintains equipment for continuous daily operation.
Answers member questions promptly and courteously.
Returns recalled frames/optical items by the due date.
Inspects and troubleshoots eyewear accurately.
Consults with provider concerning Rx prescriptions.
Prepares delivery and receives product from vendor and laboratory.
Maintains/ orders optical supplies.
Maintains frame/optical inventory levels.
Reviews operational data for optical and optometry services.
Maintains department logs.
Contacts members, optical labs and clinics concerning eyewear orders or prescriptions.
Supports training with new or less experienced personnel.
Serves as a resource person to co-workers by answering procedural questions and assisting in problem solving.
Attends conferences, meetings, and in-service training programs.
Assumes other activities and responsibilities from time to time as directed to support patient care workflow and eye health.
Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Other administrative duties.
Experience
Basic Qualifications:
Minimum one (1) year of recent full‑time optical dispensing experience which may include complete optical lab bench work.
Education
High School Diploma/GED or equivalent.
Certificate from an accredited Ophthalmic Optics school and/or current ABO certification.
License, Certification, Registration
Optician Certificate OR American Board of Opticianry Basic Certification.
Additional Requirements
Measure various types of lenses–measure pupillary distance.
Low vision application.
Thorough knowledge of current frame fashion trends, strong knowledge in retail sales, contact lens fitting, sales, and service techniques.
Knowledge of computers.
Preferred Qualifications
ABO Certification.
Exceptional interpersonal communication skills.
Excellent sales and service skills.
Ability to problem‑solve, multi‑task and flexibility.
Notes
Weekends required.
Hours and days will vary.
Will float to all Riverside MSA locations.
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Under limited supervision, measures pupil distance and bridge width, adjusts eyeglass frames and assists patients in selecting optical items to conform with corresponding optical prescriptions and established procedures.
Essential Responsibilities
Assists members with the selection of frames and lenses through education and uncovering lifestyle needs.
Takes orders for eyewear and miscellaneous optical and contact lens items.
Dispenses and adjusts eyewear and ophthalmic appliances.
Makes minor repairs and adjustments of eyewear to include additional optical benchwork.
Takes accurate facial measurements of members to fit eyewear needs.
Provides member with information about their eyewear, vision benefits, optical pricing, payment collection and quotations for members.
Explains product options and optical services.
Manages and resolves problems regarding member eyewear complaints performing service recovery.
Maintains a clean, neat, and attractive dispensing, lab workroom and retail frame setting.
Requests supplies, eyeglass cases, tools, and maintains equipment for continuous daily operation.
Answers member questions promptly and courteously.
Returns recalled frames/optical items by the due date.
Inspects and troubleshoots eyewear accurately.
Consults with provider concerning Rx prescriptions.
Prepares delivery and receives product from vendor and laboratory.
Maintains/ orders optical supplies.
Maintains frame/optical inventory levels.
Reviews operational data for optical and optometry services.
Maintains department logs.
Contacts members, optical labs and clinics concerning eyewear orders or prescriptions.
Supports training with new or less experienced personnel.
Serves as a resource person to co-workers by answering procedural questions and assisting in problem solving.
Attends conferences, meetings, and in-service training programs.
Assumes other activities and responsibilities from time to time as directed to support patient care workflow and eye health.
Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
Other administrative duties.
Experience
Basic Qualifications:
Minimum one (1) year of recent full‑time optical dispensing experience which may include complete optical lab bench work.
Education
High School Diploma/GED or equivalent.
Certificate from an accredited Ophthalmic Optics school and/or current ABO certification.
License, Certification, Registration
Optician Certificate OR American Board of Opticianry Basic Certification.
Additional Requirements
Measure various types of lenses–measure pupillary distance.
Low vision application.
Thorough knowledge of current frame fashion trends, strong knowledge in retail sales, contact lens fitting, sales, and service techniques.
Knowledge of computers.
Preferred Qualifications
ABO Certification.
Exceptional interpersonal communication skills.
Excellent sales and service skills.
Ability to problem‑solve, multi‑task and flexibility.
Notes
Weekends required.
Hours and days will vary.
Will float to all Riverside MSA locations.
#J-18808-Ljbffr