Pharmacy Care Representative
Thrifty White Pharmacy, Osseo, MN, United States
#762 Maple Grove, Minnesota (C)
Thrifty White Pharmacy is seeking a full‑time Pharmacy Customer Service Associate in #762 Maple Grove, Minnesota (C) to assist the Pharmacy team in providing customer service via telephone to our pharmacy partners.
Schedules for this position may vary with the needs of the business and/or employee. Operating hours for this team are 7:30 AM – 8:00 PM. Candidates must be available to work one night per week until 8 PM and one weekend per month (Saturday & Sunday).
Primary responsibilities include:
Answer incoming phone calls, including answering questions, taking refill requests, and transferring calls to the appropriate person.
Place outbound calls to pharmacy partners to follow up on pending items/questions.
Index and identify incoming faxes to ensure timeliness for all pharmacy orders.
Send outbound faxes to pharmacies for various reasons or requests.
Assist customers with Medicare Part D questions.
Learn and implement new and changing technologies on an ongoing basis.
Maintain flexibility in new or changing work roles and the modification of job responsibilities as required.
Good attendance and punctuality are required to fulfill essential job functions.
Ideal candidate characteristics:
Comfortable on phone for the majority of the shift.
Comfortable with sitting for long periods of time.
Comfortable multitasking between various computer systems.
Prior customer service experience.
Experience with pharmacy and medication terminology.
Physical Demands
The physical demands described here reflect requirements for successful performance of essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may include long periods of sitting. The employee is also frequently required to talk and hear, use hands and fingers, handle or operate objects, tools, or controls, and reach with hands and arms.
Specific vision abilities required include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
Applicants should possess excellent customer service skills, attention to detail, the ability to maintain patient confidentiality, be at least 18 years of age, and have a high school diploma or equivalent.
Benefits: competitive wages, medical, dental, vision, life, 401(k), Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family.
Thrifty White Pharmacy is an Equal Opportunity Employer.
Pharmacy Innovator of the Year by Drug Store News
#J-18808-Ljbffr
Thrifty White Pharmacy is seeking a full‑time Pharmacy Customer Service Associate in #762 Maple Grove, Minnesota (C) to assist the Pharmacy team in providing customer service via telephone to our pharmacy partners.
Schedules for this position may vary with the needs of the business and/or employee. Operating hours for this team are 7:30 AM – 8:00 PM. Candidates must be available to work one night per week until 8 PM and one weekend per month (Saturday & Sunday).
Primary responsibilities include:
Answer incoming phone calls, including answering questions, taking refill requests, and transferring calls to the appropriate person.
Place outbound calls to pharmacy partners to follow up on pending items/questions.
Index and identify incoming faxes to ensure timeliness for all pharmacy orders.
Send outbound faxes to pharmacies for various reasons or requests.
Assist customers with Medicare Part D questions.
Learn and implement new and changing technologies on an ongoing basis.
Maintain flexibility in new or changing work roles and the modification of job responsibilities as required.
Good attendance and punctuality are required to fulfill essential job functions.
Ideal candidate characteristics:
Comfortable on phone for the majority of the shift.
Comfortable with sitting for long periods of time.
Comfortable multitasking between various computer systems.
Prior customer service experience.
Experience with pharmacy and medication terminology.
Physical Demands
The physical demands described here reflect requirements for successful performance of essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position may include long periods of sitting. The employee is also frequently required to talk and hear, use hands and fingers, handle or operate objects, tools, or controls, and reach with hands and arms.
Specific vision abilities required include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.
Applicants should possess excellent customer service skills, attention to detail, the ability to maintain patient confidentiality, be at least 18 years of age, and have a high school diploma or equivalent.
Benefits: competitive wages, medical, dental, vision, life, 401(k), Employee Stock Ownership Plan, paid holidays and vacations, and a store discount for you and your family.
Thrifty White Pharmacy is an Equal Opportunity Employer.
Pharmacy Innovator of the Year by Drug Store News
#J-18808-Ljbffr