Customer Service Associate
Altura Stone & Tile, Fairfield, NJ, United States
Location: Altura Stone and Tile, New Jersey
Report to: Customer Service Supervisor
The New Jersey branch Customer Service Associate is responsible for engaging with customers on behalf of Altura Stone and Tile. Duties include answering phone calls or emails from customers to address questions, participating in sales operations, and ensuring orders are processed and delivery schedules are met timely.
Responsibilities
Provide customers with on-hand stock status, images, freight costs, future stock ETA, and conduct order-related Q&A.
Interact with customers and handle queries and complaints promptly.
Process sales order data entry in SPS, verify stock levels and pricing, and identify AR status before releasing the order for shipping.
Support Sales Reps with tagging materials, preparing samples, taking product photos, and sending info via email or text to sales reps or customers.
Collaborate with other locations on stock checks, delivery arrangements, tracking numbers, and customer service-related tasks.
Verify open sales orders weekly, engage sales reps and customers to release orders for shipping.
Assist accounting with past-due collections.
Conduct daily filing as assigned.
Stay current on the latest product knowledge.
Perform other duties as assigned by the Branch Manager and Senior management.
Qualifications
2+ years of experience in wholesale business operations.
Experience in the stone distribution business is a plus.
Highly organized multi-tasker with an eye for detail.
Knowledge of company products and client business.
Ability to multi-task and manage multiple projects while effectively managing stress.
Four-year college degree is preferred but not required.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to commute: Fairfield, NJ 07004 (Required)
Work Location: In person
#J-18808-Ljbffr
Report to: Customer Service Supervisor
The New Jersey branch Customer Service Associate is responsible for engaging with customers on behalf of Altura Stone and Tile. Duties include answering phone calls or emails from customers to address questions, participating in sales operations, and ensuring orders are processed and delivery schedules are met timely.
Responsibilities
Provide customers with on-hand stock status, images, freight costs, future stock ETA, and conduct order-related Q&A.
Interact with customers and handle queries and complaints promptly.
Process sales order data entry in SPS, verify stock levels and pricing, and identify AR status before releasing the order for shipping.
Support Sales Reps with tagging materials, preparing samples, taking product photos, and sending info via email or text to sales reps or customers.
Collaborate with other locations on stock checks, delivery arrangements, tracking numbers, and customer service-related tasks.
Verify open sales orders weekly, engage sales reps and customers to release orders for shipping.
Assist accounting with past-due collections.
Conduct daily filing as assigned.
Stay current on the latest product knowledge.
Perform other duties as assigned by the Branch Manager and Senior management.
Qualifications
2+ years of experience in wholesale business operations.
Experience in the stone distribution business is a plus.
Highly organized multi-tasker with an eye for detail.
Knowledge of company products and client business.
Ability to multi-task and manage multiple projects while effectively managing stress.
Four-year college degree is preferred but not required.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to commute: Fairfield, NJ 07004 (Required)
Work Location: In person
#J-18808-Ljbffr