Customer Service Rep II
Boston Scientific, Arden Hills, MN, United States
About the Role
Provide communications facilitation between external customers and the sales force and serve as first point of contact for external customers and the sales force to reach internal Boston Scientific personnel.
Shift Hours
Tuesday - Wednesday 9:00 AM - 5:00 PM, Thursday and Friday 3:30 PM - 11:30 PM, Saturday 10:00 AM - 6:00 PM
Work Mode
This role follows a remote work model.
Relocation
Relocation assistance is not available for this position at this time.
Visa
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.
Your Responsibilities Will Include
Triage and respond to external customer and sales rep calls through 1-800-CARDIAC and 1-800-CARDREP.
Send messages from internal/external customers to the BSC sales force by pagers, cell phones, home phones, etc.
Escalate and close pages via backups, if required.
Maintain a professional presence in all situations by asking and providing information per procedures.
Required Qualifications
1 year with Associate in Arts degree/diploma, or an equivalent combination of education/work experience.
Salary
Minimum Salary: $38,688. Maximum Salary: $65,728.
EEO Statement
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
COVID‑19 Vaccination Policy
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID‑19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID‑19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID‑19 vaccination.
#J-18808-Ljbffr
Provide communications facilitation between external customers and the sales force and serve as first point of contact for external customers and the sales force to reach internal Boston Scientific personnel.
Shift Hours
Tuesday - Wednesday 9:00 AM - 5:00 PM, Thursday and Friday 3:30 PM - 11:30 PM, Saturday 10:00 AM - 6:00 PM
Work Mode
This role follows a remote work model.
Relocation
Relocation assistance is not available for this position at this time.
Visa
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time.
Your Responsibilities Will Include
Triage and respond to external customer and sales rep calls through 1-800-CARDIAC and 1-800-CARDREP.
Send messages from internal/external customers to the BSC sales force by pagers, cell phones, home phones, etc.
Escalate and close pages via backups, if required.
Maintain a professional presence in all situations by asking and providing information per procedures.
Required Qualifications
1 year with Associate in Arts degree/diploma, or an equivalent combination of education/work experience.
Salary
Minimum Salary: $38,688. Maximum Salary: $65,728.
EEO Statement
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.
COVID‑19 Vaccination Policy
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID‑19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID‑19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID‑19 vaccination.
#J-18808-Ljbffr