Managed IT Services Technician (MSP) Tier 3
Intechtel, Coeur D Alene, ID, United States
Managed IT/MSP Information Technology Tech 3
Intechtel - Coeur d'Alene, ID
Pay Range: $33.00-$46.00/hr DoE/DoQ
About Intechtel
Intechtel is a Coeur d’Alene based managed IT service provider serving businesses across North Idaho and Eastern Washington. We deliver solutions across IT infrastructure, cybersecurity, cloud services, VoIP, and Google/Microsoft 365 built on a deep, technical stack and a standard of service that we take seriously. We’re a small team, and that means the work you do here matters and shows.
The role
We’re looking for a sharp, experienced technician to serve as a primary point of contact for our clients’ support needs. You’ll work support requests at various levels, handling everything from endpoint and identity issues to server and network troubleshooting. This is a full‑time (M‑F) in‑office position (Coeur d’Alene, Idaho) that also entails off‑site visits to client/vendor sites and datacenters.
This role is equal parts technical depth and client service, and we need someone who excels at both.
What you’ll do
Serve as a resource for support needs across a diverse client base
Manage and resolve issues across endpoints, Microsoft 365 admin centers /Lighthouse/CIPP, networks, and both on‑prem and cloud hosted servers
Administer and support Microsoft Intune, Autopilot, and Entra ID environments including Conditional Access policies and security baselines.
Monitor and respond to alerts through RMM, BCDR, Cybersecurity, SIEM, XDR, Zero‑Trust, Identity Platforms, and others
Manage and support client phone systems (On‑Prem and Cloud hosted VoIP) and network infrastructure
Participate in occasional scheduled after‑hours maintenance windows and occasional evening project cutovers
Perform on‑site client visits using company vehicles when required
Maintain accurate ticket documentation and knowledge base records
What we’re looking for
Proven IT/MSP experience at Tier 2 or Tier 3 levell. This is non‑negotiable.
Strong working knowledge of the Microsoft 365 ecosystem: Entra, Intune, Autopilot, Azure, Defender, Purview, Exchange Online, SharePoint, OneDrive, etc
Experience with an RMM platform (NinjaRMM, Datto RMM, Atera, or equivalent)
Hands‑on experience with a PSA/ticketing system (Halo PSA, Autotask, ConnectWise, or equivalent)
Strong working knowledge with cybersecurity platforms and security best practices in a managed services context
Comfortable supporting and troubleshooting Windows Server environments, networking gear, and cloud‑hosted infrastructure
Professional, courteous, and clear communicator with clients, both written and verbal
Self‑directed and adaptable, capable of context‑switching across very different support needs throughout a given day
Hunger to grow, learn, and take ownership of your work
#J-18808-Ljbffr
Intechtel - Coeur d'Alene, ID
Pay Range: $33.00-$46.00/hr DoE/DoQ
About Intechtel
Intechtel is a Coeur d’Alene based managed IT service provider serving businesses across North Idaho and Eastern Washington. We deliver solutions across IT infrastructure, cybersecurity, cloud services, VoIP, and Google/Microsoft 365 built on a deep, technical stack and a standard of service that we take seriously. We’re a small team, and that means the work you do here matters and shows.
The role
We’re looking for a sharp, experienced technician to serve as a primary point of contact for our clients’ support needs. You’ll work support requests at various levels, handling everything from endpoint and identity issues to server and network troubleshooting. This is a full‑time (M‑F) in‑office position (Coeur d’Alene, Idaho) that also entails off‑site visits to client/vendor sites and datacenters.
This role is equal parts technical depth and client service, and we need someone who excels at both.
What you’ll do
Serve as a resource for support needs across a diverse client base
Manage and resolve issues across endpoints, Microsoft 365 admin centers /Lighthouse/CIPP, networks, and both on‑prem and cloud hosted servers
Administer and support Microsoft Intune, Autopilot, and Entra ID environments including Conditional Access policies and security baselines.
Monitor and respond to alerts through RMM, BCDR, Cybersecurity, SIEM, XDR, Zero‑Trust, Identity Platforms, and others
Manage and support client phone systems (On‑Prem and Cloud hosted VoIP) and network infrastructure
Participate in occasional scheduled after‑hours maintenance windows and occasional evening project cutovers
Perform on‑site client visits using company vehicles when required
Maintain accurate ticket documentation and knowledge base records
What we’re looking for
Proven IT/MSP experience at Tier 2 or Tier 3 levell. This is non‑negotiable.
Strong working knowledge of the Microsoft 365 ecosystem: Entra, Intune, Autopilot, Azure, Defender, Purview, Exchange Online, SharePoint, OneDrive, etc
Experience with an RMM platform (NinjaRMM, Datto RMM, Atera, or equivalent)
Hands‑on experience with a PSA/ticketing system (Halo PSA, Autotask, ConnectWise, or equivalent)
Strong working knowledge with cybersecurity platforms and security best practices in a managed services context
Comfortable supporting and troubleshooting Windows Server environments, networking gear, and cloud‑hosted infrastructure
Professional, courteous, and clear communicator with clients, both written and verbal
Self‑directed and adaptable, capable of context‑switching across very different support needs throughout a given day
Hunger to grow, learn, and take ownership of your work
#J-18808-Ljbffr