Information Security GRC Analyst
OneTrust, Atlanta, GA, United States
The Challenge
The Security Customer Assurance Analyst plays a critical role in building and maintaining customer trust by responding to customer security, privacy, and compliance inquiries. This role partners closely with Information Security, GRC, Legal, Privacy, Sales, and Customer Success to efficiently support customer due diligence requests while ensuring accuracy, consistency, and alignment with company security posture and contractual commitments. This is a mid-level role suited for someone who has experience supporting customer security questionnaires, audits, and evidence requests, and who is ready to operate independently within established processes while contributing to continuous improvement efforts.
Your Mission
Customer Assurance & Due Diligence
Respond to customer security questionnaires (SIG, CAIQ, custom questionnaires) and due diligence requests in a timely and accurate manner
Provide security documentation and artifacts (e.g., SOC reports, ISO certificates, policies, architecture diagrams) to customers and prospects
Serve as a primary point of contact for customer-facing security and compliance inquiries during sales cycles and renewals
Cross-Functional Collaboration
Partner with Sales, Customer Success, Legal, Privacy, and GRC teams to support customer assurance needs
Coordinate with internal control owners to validate responses and obtain evidence when needed
Ensure responses align with contractual commitments, published documentation, and approved security messaging
Process & Knowledge Management
Maintain and update a centralized repository of approved questionnaire responses and security artifacts
Identify recurring customer questions and contribute to standardized responses, FAQs, and enablement materials
Support continuous improvement initiatives to reduce manual effort and improve response quality and turnaround time
Risk Awareness & Escalation
Identify customer requests that may introduce security, compliance, or contractual risk and escalated appropriately
Apply sound judgment when handling non-standard or high-risk customer requests
Qualifications
2–4 years of experience in Information Security, GRC, Customer Assurance, Risk Management, or Compliance
Hands‑on experience responding to customer security questionnaires and audit requests
Familiarity with common security frameworks and standards (e.g., SOC 2, ISO 27001, NIST, PCI DSS, HIPAA)
Strong written communication skills with the ability to translate technical concepts for non‑technical audiences
Ability to manage multiple requests simultaneously in a fast‑paced environment
Experience in a SaaS or cloud‑based environment
Familiarity with tools such as GRC platforms, CRM systems (e.g., Salesforce), or customer assurance portals
Understanding of data protection and privacy concepts (e.g., GDPR, CCPA)
Experience supporting sales cycles or customer‑facing teams
Salary Range
$39.01—$58.52 USD
Where we Work
We are embracing an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
OneTrust Careers on YouTube
@LifeatOneTrust on Instagram
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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The Security Customer Assurance Analyst plays a critical role in building and maintaining customer trust by responding to customer security, privacy, and compliance inquiries. This role partners closely with Information Security, GRC, Legal, Privacy, Sales, and Customer Success to efficiently support customer due diligence requests while ensuring accuracy, consistency, and alignment with company security posture and contractual commitments. This is a mid-level role suited for someone who has experience supporting customer security questionnaires, audits, and evidence requests, and who is ready to operate independently within established processes while contributing to continuous improvement efforts.
Your Mission
Customer Assurance & Due Diligence
Respond to customer security questionnaires (SIG, CAIQ, custom questionnaires) and due diligence requests in a timely and accurate manner
Provide security documentation and artifacts (e.g., SOC reports, ISO certificates, policies, architecture diagrams) to customers and prospects
Serve as a primary point of contact for customer-facing security and compliance inquiries during sales cycles and renewals
Cross-Functional Collaboration
Partner with Sales, Customer Success, Legal, Privacy, and GRC teams to support customer assurance needs
Coordinate with internal control owners to validate responses and obtain evidence when needed
Ensure responses align with contractual commitments, published documentation, and approved security messaging
Process & Knowledge Management
Maintain and update a centralized repository of approved questionnaire responses and security artifacts
Identify recurring customer questions and contribute to standardized responses, FAQs, and enablement materials
Support continuous improvement initiatives to reduce manual effort and improve response quality and turnaround time
Risk Awareness & Escalation
Identify customer requests that may introduce security, compliance, or contractual risk and escalated appropriately
Apply sound judgment when handling non-standard or high-risk customer requests
Qualifications
2–4 years of experience in Information Security, GRC, Customer Assurance, Risk Management, or Compliance
Hands‑on experience responding to customer security questionnaires and audit requests
Familiarity with common security frameworks and standards (e.g., SOC 2, ISO 27001, NIST, PCI DSS, HIPAA)
Strong written communication skills with the ability to translate technical concepts for non‑technical audiences
Ability to manage multiple requests simultaneously in a fast‑paced environment
Experience in a SaaS or cloud‑based environment
Familiarity with tools such as GRC platforms, CRM systems (e.g., Salesforce), or customer assurance portals
Understanding of data protection and privacy concepts (e.g., GDPR, CCPA)
Experience supporting sales cycles or customer‑facing teams
Salary Range
$39.01—$58.52 USD
Where we Work
We are embracing an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
Resources
OneTrust Careers on YouTube
@LifeatOneTrust on Instagram
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
#J-18808-Ljbffr